1st Shift- Field Support (Fond du Lac)

Senior Helpers of NE Wisconsin • Fond du Lac, WI

6h

About The Position

At Senior Helpers of Northeast Wisconsin, our work is more than a job—it’s meaningful, relationship-driven, and rooted in compassion. As an award-winning leader in in-home senior care, we are committed not only to our clients and families, but also to the caregivers and team members who make everything possible. We are currently hiring a 1st Shift Field Support professional to join our Fond du Lac team. This role is ideal for someone with a caregiving or healthcare background who is ready to step into a leadership-focused position while staying connected to the field. If you enjoy mentoring others, building relationships, and making a daily impact, this could be the perfect next step in your career. The Field Support role serves as a critical link between caregivers, clients, and office leadership. You will provide hands-on support in the field, help maintain quality standards, and ensure both caregivers and clients feel supported, confident, and heard. This is a dynamic role that blends leadership, communication, and compassion—no two days are the same.

Requirements

• Experience: 2–3 years in caregiving, healthcare, or home care (CNA, HHA, or LPN experience preferred)
• Skills: Strong communication, leadership, and problem-solving abilities
• Qualities: Compassionate, organized, approachable, and team-oriented
• Flexibility: Ability to work daytime hours and every other weekend
• Requirements: Valid driver’s license and reliable vehicle

Nice To Haves

• CNA, HHA, or LPN experience

Responsibilities

• Caregiver Support: Provide in-field coaching, mentorship, and encouragement
• Client Introductions: Attend new client start-of-care visits to ensure smooth transitions
• Quality Assurance: Conduct check-ins, monitor care plans, and support client satisfaction
• Training & Mentorship: Assist with caregiver orientation, field training, and skills refreshers
• Problem-Solving: Step in to provide short-term coverage or support during urgent situations
• Communication: Act as a liaison between caregivers, clients, and office staff
• Documentation: Accurately document field visits, training, and follow-ups
• Compliance: Reinforce company policies, safety standards, and best practices

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees