Field Support Technician

Rockwell Automation • Mequon, WI

9d

About The Position

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description The Field Support Technician serves as a main point of contact for Rockwell Automation's customers and serves as company liaison with customers on administrative and technical matters for assigned projects. You will report to the Territory Services Manager. Regional travel is required, up to 50%.

Requirements

• HS diploma or GED
• Valid Driver's License
• Must be authorized to work in the U.S. without sponsorship now or in the future. Rockwell Automation will not offer sponsorship for this position

Nice To Haves

• Experience Pulp and Paper Processes Manufacturing.
• 2+ years of related experience in a customer facing engineering role.
• Ability to travel throughout the region/assigned territory.
• Experienced in PLC and HMI programming using RSLogix 5, 500, 5000, RSView32, or FTView ME/SE.
• Experience with PowerFlex products and applications, Servo/Motion control, Low Voltage PowerFlex Drives or Medium Voltage Drives
• Experience with Networking Technologies and Devices: RIO, DH+, ControlNet, DeviceNet, Ethernet Communication, Ethernet/IP, Stratix Switches

Responsibilities

• Providing services to support the installation, startup, maintenance, and operation of automation control systems & advanced manufacturing software applications, drive systems, manufacturing systems, industrial networks and the individual products which comprise these systems.
• Provide customer support through the performance of installation, and overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting.
• Provide leadership for project engineering teams, contract employees, and project support personnel.

Benefits

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees