Field Support Technician

HJI•Cornelius, OR

About The Position

Our Seasonal Field Support Technician plays a key role in setting up and maintaining our kiosks in various local retail stores. This position combines hands-on physical setup with basic IT support, ensuring our technology is installed correctly and functions smoothly throughout the season. What You’ll Do Here: Assist with the set-up and teardown of kiosk furniture, computers, tech, and kiosk components using hand tools. Install and configure computer hardware, peripherals, and basic software applications at kiosk locations. Perform basic network troubleshooting, including checking connectivity, resetting routers/modems, and ensuring devices are properly linked to the network. Ensure all tech components meet operational standards and escalate issues to the IT team when necessary. Meet deadlines to ensure office and kiosk locations align with brand and marketing appearance standards. Maintain a clean and inviting workplace, including tasks such as trash removal, vacuuming or sweeping, cleaning counters and glass surfaces. Drive a moving truck to transport equipment to and from retail locations. Other duties as assigned.

Nice To Haves

Basic knowledge of computer installation, network setup, and troubleshooting.
Ability to work independently and manage time effectively.
Comfortable with physical tasks such as lifting equipment and assembling furniture.
Strong attention to detail and commitment to maintaining brand standards.
Driver’s license preferred.
Good interpersonal and communication skills.
Basic knowledge of computer functions is preferred but not required.
Customer service experience.

Responsibilities

Assist with the set-up and teardown of kiosk furniture, computers, tech, and kiosk components using hand tools.
Install and configure computer hardware, peripherals, and basic software applications at kiosk locations.
Perform basic network troubleshooting, including checking connectivity, resetting routers/modems, and ensuring devices are properly linked to the network.
Ensure all tech components meet operational standards and escalate issues to the IT team when necessary.
Meet deadlines to ensure office and kiosk locations align with brand and marketing appearance standards.
Maintain a clean and inviting workplace, including tasks such as trash removal, vacuuming or sweeping, cleaning counters and glass surfaces.
Drive a moving truck to transport equipment to and from retail locations.
Other duties as assigned.

Benefits

Health insurance options
Free Life Insurance
Free Personal Tax Return
Competitive salary
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development
Full-time and part-time positions are available
Flexible Schedule Options – Work that works for you!
Competitive Pay (Hourly rate varies based on experience)
Work Lotto (Win money for logged shifts)
Low-cost benefits (healthcare, dental & vision)
Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
Free identity theft protection
Corporate discount program
Referral bonus opportunities are available for referring qualified candidates
Free continuing tax education
Opportunities for advancement within the organization
Employee referral program
Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
401k with Company Match (eligible to participate after working the first 1,000 hours)