Field Support Specialist / San Jose, CA
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About The Position
RxSight is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world's first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company's mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye. The Field Service Specialist will work from their regional home office and will be primarily responsible for managing RxSight customers' equipment to ensure optimal uptime and problem resolution relating to RxSight technology. This position will work closely with RxSight Technical Support to provide essential information relating to RxSight Light Delivery Device (LDD) performance as well as opportunities for improvement for future design and development consideration. Installations of all equipment and proper recording of Out Of Box Quality (OOBQ) tracking and standards to ensure continuous improvement and customer satisfaction. The position will work closely with Technical Support as well as Research and Development to ensure the fastest possible data feedback as possible.
