Field Support Specialist - Remote (California)

Goodman Manufacturing-posted 5 months ago
$92,430 - $116,050/Yr
Full-time • Senior
Remote • San Leandro, CA
5,001-10,000 employees
Warehousing and Storage
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Daikin Comfort Technologies Manufacturing, L.P. is seeking a skilled individual for our Field Support Specialist position, in and around the state of California. As a Field Support Specialist, you will be responsible for providing installations, installation and technical service assistance, equipment commissioning, controls commissioning, and occasional warranty support for Daikin HVAC product line (FIT/S-Series/Side Discharge/RA_QA). Responsible for conducting direct, on-site, technical training including installation, commissioning, service, and maintenance of Daikin HVAC product line.

  • Provide direct oversight of Daikin HVAC product line installations to ensure successful operation.
  • Review Manual J and D reports to ensure Daikin HVAC product line installation success.
  • Provide technical support via phone, XOi, and email to support Daikin's HVAC product line.
  • Resolve conflicts involving Daikin HVAC product line equipment; design, installation, or product resolution.
  • Provide on-site technical support, as required.
  • Complete Field Service reports with pertinent data.
  • Advise on the set up of control systems and the commissioning of products including refrigerant charging, addressing, operational data, and field settings.
  • Provide information and conduct training sessions pertaining to proper installation techniques, equipment commissioning, controls commissioning and troubleshooting of Daikin's HVAC indoor units, outdoor units, controls and accessories for key Distributors, Daikin Comfort Pro's, Amana/Goodman Premium Dealers.
  • Collect and analyze system operation data from Daikin systems via Daikin's proprietary tools and provide possible solutions to customers.
  • Conduct Daikin HVAC product line training and tutorials, as required.
  • Provide instructions to customers regarding operation and care of unit, equipment operation and controls setup and scheduling.
  • Substantial travel within assigned region.
  • May install, service, and/or support Daikin HVAC product installations.
  • 10+ years installation and technical service experience within the HVAC industry required.
  • Ability to apply knowledge of refrigeration, air flow, and air conditioning theory and structural layout.
  • Excellent communication skills and interpersonal skills to interact effectively with diverse client groups.
  • Self-starter with the ability to work both independently and within a team.
  • Ability to effectively communicate ideas and properly describe problems and solutions.
  • Demonstrated technical skills to explain product functionality to customers.
  • Well-developed planning, organization, analytical, and decision-making skills.
  • Proficient computer skills, such as Excel and PowerPoint.
  • Ability to produce clear, timely and concise documentation and have well-developed problem-solving skills.
  • Associates degree highly preferred.
  • HVAC certification preferred.
  • State Contractors License preferred and/or willingness to obtain.
  • Universal Refrigerant Handling Certification required.
  • Valid Driver's license required.
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