Field Support Specialist (On-Call)
About The Position
SPS Global is seeking a Field Support Specialist (On-Call) to provide on-site coverage and operational support across client locations in San Francisco. This is a floating position designed to support business continuity when regular staff are out of the office or when additional project coverage is needed. The role is ideal for a dependable, service-driven professional who can quickly adapt to different environments and maintain high service standards. You will provide coverage when regular staff are out and support special projects as needed. The position is based out of a designated home office and may require short-notice deployment to nearby client sites. This role focuses on office services support, service delivery, and operational continuity.
Requirements
- Strong communication and customer service skills
- Ability to multitask in a fast-paced environment
- Working knowledge of MS Office and office technology
- Understanding of shipping and receiving procedures
- Ability to work independently with minimal supervision
- Flexible schedule with the ability to travel between client sites
- High School Diploma or equivalent
- 6+ months of prior work experience preferred
- Strong organizational, time management, and problem-solving skills
- Excellent written and verbal communication
- Ability to learn and navigate computer-based systems
- Professional demeanor with a customer-service mindset
- Ability to work assigned hours and follow established policies
- Role requires regular walking, standing, bending, kneeling, and sitting for extended periods
- Ability to lift or move 40 lbs. frequently
- Ability to move packages via wheeled cart (up to 60 lbs. capacity)
- Manual dexterity to operate phones, copiers, and related office equipment
Nice To Haves
- Experience in mailroom, office services, reception, or facilities support
- Familiarity with shipping/receiving processes and office equipment
Responsibilities
- Oversee incoming and outgoing mail and packages
- Log and track deliveries using chain-of-custody systems
- Distribute mail and notify employees of deliveries
- Process shipping requests and verify packing documentation
- Assist with supply ordering and stocking common areas
- Support light facilities tasks and service requests
- Monitor and support copy/print equipment
- Assist with office moves and workspace transitions
- Set up and break down conference rooms as needed
- Provide front desk or concierge coverage as needed
- Answer and direct calls professionally
- Deliver consistent, high-level customer service to employees and visitors
Benefits
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
