Field Support Specialist (Imaging)

Quevera LLC • Odenton, MD

2d

About The Position

Quevera is seeking a Field Support Specialist to join our team. At Quevera, we don’t just offer jobs—we provide opportunities to be part of a dynamic, forward-thinking community that fosters innovation, collaboration, and personal growth. You’ll work with industry experts, take on exciting challenges, and have the creative freedom to build cutting-edge solutions, all while advancing your career in a space that truly values your skills and ideas.

HIGHLIGHT'S OF WORKING FOR QUEVERA:

Quevera employees voted Quevera as a TOP EMPLOYER in the Baltimore /DC area by the Washington for 2024 for the 4th consecutive year!

Excellent Quevera's Benefits:

Medical/Dental/Vision (100% Employer Paid Medical Plan)

Short/Long Term Disability (Employer Paid)

Life Insurance (Employer Paid)

Yearly $5,000 towards education/training/certification.

Employees are in control of their career path through our Career Pathway Program.

Employer paid Company Vacation Package for you and a guest!

Retirement:

Quevera will match up to 6% towards your 401K and an additional 4% profit sharing!

REQUIRED - MUST have a current TS/SCI Polygraph clearance to apply for role. Only those with a current TS/SCI with Poly clearance will be considered.

Requirements

• Minimum education and experience level: High school/GED and four (4) years of experience AND 8570 Certification.
• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
• Well-versed in installing windows, software, applications, antivirus and patches.
• Demonstrated ability to read and understand technical manuals and schematics.
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).
• Able to manage time and priorities effectively.
• Able to work efficiently with minimal supervision.
• Proficient in working with end-users remotely.
• Demonstrated expertise in Microsoft Windows 7 and 10.
• Familiar with Active Directory security and policies.
• Excellent analytical and problem solving skills.
• Outstanding communication skills to relate with team members and support workers.
• Must be able to drive a company vehicle and lift 50 lbs.
• Must be available to work an 8 hour shift between the hours of 6am-and 6pm, as determined by management.
• MUST have a current TS/SCI Polygraph clearance to apply for role. Only those with a current TS/SCI with Poly clearance will be considered.

Nice To Haves

• Preferred Security +

Responsibilities

• Utilizes MDT servers to deploy latest computer image to new and recycled computers.
• Fulfills equipment requests for newly imaged workstations according to daily work priorities.
• Configures computers, communications devices and peripheral equipment.
• Trains site personnel in proper use of imaging tools.
• Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
• Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
• Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
• Ensures image benches are operational. If operational status is lost alert proper management team.

Benefits

• Medical/Dental/Vision (100% Employer Paid Medical Plan)
• Short/Long Term Disability (Employer Paid)
• Life Insurance (Employer Paid)
• Yearly $5,000 towards education/training/certification.
• Employees are in control of their career path through our Career Pathway Program.
• Employer paid Company Vacation Package for you and a guest!
• Quevera will match up to 6% towards your 401K and an additional 4% profit sharing!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees