Field Support Specialist II - North Carolina

Jobgether

86d • $48,100 - $86,500

About The Position

In this role, you will provide expert on-site and remote support for advanced lighting and control systems, ensuring smooth installation, operation, and troubleshooting. You’ll serve as a trusted technical resource for clients and internal teams, offering hands-on guidance and training to drive successful outcomes. Your work will involve collaborating with engineers, contractors, and distributors, delivering excellent customer service, and solving complex field issues.

Requirements

• Associate degree in Engineering or graduation from a technical trade school.
• 0–2 years of relevant experience in field service or technical support (2–4 years preferred).
• Strong verbal and written communication skills with the ability to support diverse audiences.
• Proficiency with Microsoft Office tools and general computer operations.
• Working knowledge of wired and wireless lighting control systems, networking, and electrical wiring.
• Solid troubleshooting skills in electrical and electronic systems.
• Ability to work independently and manage multiple priorities across different environments.

Responsibilities

• Perform on-site system startups, testing, troubleshooting, and end-user training for lighting and control systems.
• Provide remote technical assistance to internal and external stakeholders, including agents, distributors, electrical contractors, and customers.
• Build and maintain strong relationships with partners and clients to ensure exceptional service delivery.
• Collaborate cross-functionally with engineering and support teams to resolve field issues efficiently.
• Document service activities and communicate progress to relevant stakeholders.

Benefits

• Competitive salary range between $48,100 and $86,500, depending on experience and location.
• Comprehensive healthcare coverage, including medical, dental, and vision plans.
• 401(k) retirement plan with company match.
• Incentive and commission opportunities depending on the role.
• Opportunities for professional development and training.
• Inclusive, collaborative work culture promoting diversity and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees