Field Support Representative- New Jersey

PROCEPT BioRobotics

6d • $85,000 - $88,000

About The Position

As PROCEPT BioRobotics continues to expand its commercial operations, we are searching for a dynamic and dedicated Field Support Representative who will play a crucial role in providing exceptional technical support to our customers and team members. This position is pivotal in ensuring the successful installation, maintenance, and repair of our cutting-edge biomedical equipment, contributing to the overall mission of delivering outstanding customer experiences and advancing healthcare innovation.

Requirements

• Must either reside or live 1 hour from Atlanta International Airport areas
• Ability to travel up to 75% of the time
• Minimum 2+ years relevant experience. Associates degree required.
• Operation monitoring
• Quality control analysis
• Complex problem-solving and critical-thinking skills
• Ability to comprehend and write complex instructions, short correspondence, procedures, and training materials
• Ability to effectively present information in one-on-one and small group situations to customers and coworkers
• Ability to communicate in a clear, concise, and professional manner with people globally, including hospital administration, staff, and sales and clinical team members, often in stressful situations
• Exceptional level of drive and dedication to deliver resolutions for the best customer experience

Nice To Haves

• Experience in life sciences or healthcare industry or a regulated (FDA) environment a plus, but not required
• Previous startup experience a plus, must have enthusiasm and ability to work in a fast-paced start-up environment.

Responsibilities

• Install, inspect, troubleshoot, and calibrate biomedical equipment at customer sites, following manufacturers' manuals and applicable policies and procedures.
• Perform preventive maintenance or service, diagnose problems to determine solutions, and upgrade, disassemble, repair, or replace equipment.
• Update field service database to track and analyze customer configurations and parts inventory, work with Customer Service to process warranty returns
• Record potential complaints, relay feedback, and report trends
• Maintain comprehensive expertise in service documentation; generate and improve servicing procedures, processes, and knowledgebase
• Proactively monitor customer critical success factors and provide recommendations
• Collaborate with R&D, Manufacturing, QA, Sales, Clinical, and Marketing in the field and in-house
• Train PROCEPT personnel and distributors on the correct operation and servicing of equipment
• Provide remote technical support to customers and PROCEPT field personnel
• Comply with federal, state, and local regulations

Benefits

• PROCEPT’s health and wellness benefits for employees are second to none in the industry.
• We offer a comprehensive benefits package that includes full medical coverage, wellness programs, on-site gym, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, flexible or paid time off, paid parental leave, paid holidays, and many more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree