Field Support Representative Diagnostics Stamford CT

Idexx • Stamford, CT

14d • $27 • Onsite

About The Position

We build some of the most innovative products in the veterinary diagnostic industry, each of which helps keep our pets happy and healthy. The veterinarians that use these tools rely on Field Support Representatives (FSR) to teach them how to make the best use of these machines and to troubleshoot if there are technical issues. We are looking for people, like you, who are expert communicators, are highly organized, and who treat every customer interaction with empathy and teamwork. The Field Support Representative positions are field based. You will work and travel from a home office. You would utilize a wide array of programs to plan and strategize your customer visits enabling you to serve as a true IDEXX Ambassador and to be viewed by your customers as a trusted advisor. You would be accountable for managing your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth. Ideal candidate must currently live in the Stamford, Bridgeport or Danbury, CT area or self-relocate to this area and be willing to travel within this territory and occasionally outside of this territory as needed. Learn more about Field Support opportunities: https://careers.idexx.com/us/en/field-support-representatives What can you expect? You can expect to have a dynamic and exciting career with IDEXX that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners. Our day to day consists of meeting new people and building relationships with our customers. Being able to build relationships and work as a positive team player is a must! You’ll be challenged every day as you work alongside the best team in the industry. The FSR role continues to evolve to best support our customers’ needs, so you can expect continued growth within your position through comprehensive training programs. As an FSR you will work collaboratively with an internal team to develop strategies to maintain your Customer Accounts through education and other customer centric solutions. You would install and train the staff in the clinic on the best way to use IDEXX Analyzers (ProCyte, Catalyst One, SediVue, InVue). You would assist with critical customer need visits, providing onsite technical support when things are not going according to plan. No two days will ever be the same. As an FSR you would be expected to visit customers in the field every day; occasionally adjusting your schedule as needed to attend customer events and to accommodate visits to emergency practices.

Requirements

• 3+ years experience working in a veterinary practice or applicable work experience and familiarity with IDEXX products
• Ability to build relationships with all personalities is a must!
• Effectively communicate and collaborate with customers, management, and peers
• Ability to build strong customer and peer partnerships that allow you to gain confidence and trust from others easily
• Ability to plan and prioritize work in a dynamic environment and make quality, timely decisions
• Effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations
• Comfortability with learning and using technology such as computers, tablets and Smartphones
• Requires up to 75% travel (varies by region and may include travel outside of your territory)
• 5 days or more of car travel per week
• 6-8 or more overnights per month (subject to change)
• Weekend hours and weekday overtime may be required
• Overnight travel is required
• Valid Driver's License and clean drivers abstract required
• Requirement to currently reside in or be willing to self-relocate within the designated territory as advertised
• Fluency in the English language

Nice To Haves

• Computer networking experience is a plus!

Responsibilities

• Install and train the staff in the clinic on the best way to use IDEXX Analyzers (ProCyte, Catalyst One, SediVue, InVue)
• Assist with critical customer need visits, providing onsite technical support when things are not going according to plan
• Visit customers in the field every day
• Attend customer events and to accommodate visits to emergency practices

Benefits

• Opportunity for annual cash bonus
• Benefits Day-One
• On the job training and career advancement opportunities (experience NOT required)
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees