IDEXX Laboratories-posted about 1 year ago
Full-time • Mid Level
Erie, PA
Professional, Scientific, and Technical Services

The Field Support Representative (FSR) role at IDEXX is a dynamic position focused on providing technical support and training to veterinarians using IDEXX diagnostic tools. The FSR is responsible for building strong relationships with customers, ensuring they effectively utilize the products, and addressing any technical issues that arise. This role requires travel to various veterinary clinics, where the FSR will engage with staff, provide education, and support customer needs in a fast-paced environment.

  • Install and train clinic staff on IDEXX Analyzers (ProCyte, Catalyst One, SediVue).
  • Provide onsite technical support during critical customer need visits.
  • Develop strategies to maintain customer accounts through education and customer-centric solutions.
  • Manage a schedule based on customer needs and unique attributes.
  • Collaborate with Field Sales Representatives and Customer Support to enhance customer relationships.
  • Utilize various programs to plan and strategize customer visits.
  • Minimum of three (3) years veterinary clinic experience.
  • Training and/or leadership background preferred.
  • Effective communication and collaboration skills with customers, management, and peers.
  • Ability to build strong customer and peer partnerships.
  • Strong planning and prioritization skills in a dynamic environment.
  • Effective listening skills to discover customer needs.
  • Comfortable learning and using technology such as computers, tablets, and smartphones.
  • Computer networking experience.
  • Comprehensive training programs for professional development.
  • Opportunity to travel and meet new people.
  • Dynamic and fulfilling work environment.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service