Field Support Representative, Diagnostics - Elgin and North Shore, IL

Ezyvet

310d • $27

About The Position

We build some of the most innovative products in the veterinary diagnostic industry, each of which helps keep our pets happy and healthy. The veterinarians that use these tools rely on Field Support Representatives (FSR) to teach them how to make the best use of these machines and to troubleshoot if there are technical issues. We are looking for people, like you, who are expert communicators, are highly organized, and who treat every customer interaction with empathy and teamwork. You can expect to have a dynamic and exciting career with IDEXX that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners. Our day to day consists of meeting new people and building relationships with our customers. Being able to build relationships and work as a positive team player is a must! You'll be challenged every day as you work alongside the best team in the industry. The FSR role continues to evolve to best support our customers' needs, so you can expect continued growth within your position through comprehensive training programs.

Requirements

• Minimum of three (3) years veterinary clinic experience.
• Training and/or leadership background strongly preferred.
• Ability to effectively communicate and collaborate with customers, management, and peers.
• Strong customer and peer partnership skills.
• Ability to plan and prioritize work in a dynamic environment.
• Effective listening skills to discover customer needs.
• Comfortable learning and using technology such as computers, tablets, and smartphones.
• Computer networking experience is a plus.

Nice To Haves

• Enthusiastic attitude.
• Persistence.
• Ethical behavior.
• Self-awareness.
• Authenticity.
• Emotional intelligence.
• Relationship-oriented.
• Self-motivated.

Responsibilities

• Work closely with Field Sales Representatives and Customer Support to develop strategies to maintain Customer Accounts through education and customer-centric solutions.
• Install and train clinic staff on the best way to use IDEXX Analyzers (ProCyte, Catalyst One, SediVue).
• Assist with critical customer need visits, providing onsite technical support.
• Visit customers in the field every day, adjusting schedule as needed for customer events and emergency practices.
• Manage schedule based on unique attributes and needs of customers while focusing on professional development.

Benefits

• Hourly rates targeting: $27/hr+.
• Opportunity for annual cash bonus.
• Health / Dental / Vision Benefits Day-One.
• 5% matching 401k.
• On the job training and career advancement opportunities.
• Additional benefits including financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services