Field Support Manager- Private Duty Nursing
About The Position
Seeking a detail oriented, driven, Field Support Manager for a very busy private duty nursing office! Are you ready to accelerate your career? Join our fast-paced team as a Field Support Manager, where you will orient, tablet train, and prepare our field nurses for success in our patients’ homes. We are seeking a self-motivated, detail-oriented professional who is customer-focused and thrives in a collaborative, positive team environment. If you bring a strong work ethic and a can-do attitude, this role offers an exciting opportunity to make a meaningful impact!
Responsibilities
- Obtains verifications/denials, authorizations for services, and verifications of eligibility for clients
- Ensures accuracy of caregiver information in Axxess and all other user interfaces
- Assists with the billing, payroll, EVV’s and medical records process
- Corrects overlapping EVV’s and provides re-education to repeat offenders
- Delivers exceptional customer service to customers, patients, and family members especially in the context of troubleshooting and conflict resolution
- Establishes and maintains effective channels of communication within the office as well as with clients, caregivers, field staff, and team members
- Collaborates with the operations team to ensure appropriate and effective operational methods and best practices are used to support the office
- Submits nursing requirements and backgrounds to third parties for approval
- Provides thorough tablet and Axxess training for all new hires and struggling staff members
- Implements, develops, and oversees best practices, tools, and processes in accordance with company, federal, state, local and accreditation standards
- Oversees caregiver and field staff onboarding experience including orientation, credentialing, etc.
- Ensures caregivers and field staff meet all requirements prior to providing patient care
- Manages field support specialist development, including coaching, training and continuing education
Benefits
- Locally Owned and Operated
- Free Education Courses
- Competitive Salary and Benefits
- Paid Time Off
- 401K
- Health Coverage
- Dental Coverage
- Paid Holidays
- Company paid Life Insurance
- Weekly Pay Checks!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
