Field Support Engineer

EIL Global IT Solutions and Services-posted 3 days ago

Full-time • Entry Level

New York City, NY

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We are seeking a skilled EUC Field Support Engineer to provide comprehensive end-user computing support, including conference room setup, white glove support (including VIP users), Mac device assistance, and smart hands & feet services for server infrastructure (approx. 27 servers). The role requires strong troubleshooting, communication, and customer service skills across a dynamic IT environment.

Provide hands-on support for desktop/laptop hardware, software, and connectivity issues.
Deliver conference room and white glove support (including VIP users, no separate SLA).
Support Mac devices, tablets, and mobile devices as needed.
Perform IMAC (Install, Move, Add, Change) activities and deskside support.
Act as smart hands & feet support for server and network equipment.
Manage patching, desktop imaging, hardware replacements, and software deployments.
Monitor and enforce endpoint security compliance.
Utilize ITSM tools (e.g., ServiceNow) for ticket tracking and resolution.
Support remote users and field staff using remote desktop and EUC tools.
Collaborate with internal teams to resolve incidents and recommend process improvements.

Hands-on experience with Windows 7/10 OS and Microsoft Office suite.
Knowledge of Active Directory and ITIL processes (Incident, Change, Problem, etc.).
Familiarity with conferencing tools, VPN, Lync/Teams, and remote support tools.
Experience with Service Management tools (preferably ServiceNow).
Associate degree in electronics or IT (Bachelor’s preferred).

Experience with MAC device support and mobile device management is a plus.

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