Field Support Engineer I, Refractive

ZEISS Group

84d • $40 - $50

About The Position

The Field Support Engineer, Refractive I, with little to no supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec Refractive instrumentation in a designated field service territory. Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction. Responsible for all company-issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies. Maintains a high level of professional communication with their team, customers, management, Sales and Technical Support.

Requirements

• Minimum of 4+ years of related experience in Electronics, Fine Mechanics, Electro-mechanical, Data Networks, Optics or Medical Field Service.
• BS in Engineering, Computer Technology, Electronics or related fields preferred.
• A+ and Net+ certification preferred and knowledge of laser/refractive products.
• Understanding of the mathematical and physical theories of operation on all assigned equipment.
• Ability to troubleshoot all assigned equipment, including data networks.
• Must be able to be trained to service fine mechanics electro-mechanics, high energy lasers, data management systems/networks and optics.

Responsibilities

• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
• Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well-being.
• Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.
• Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
• Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy.
• Work diligently to be highly respected by customers by demonstrating high levels of professionalism, technical competence and overall account support.
• May represent field service on product task forces or design teams.
• Develop strong relationships with customers.
• Partner with Sales Representatives in their territory and proactively recommend sales at accounts.
• Train and mentor fellow FSE’s on problem solving, soft skills and sharing best practices.
• Troubleshoot all assigned equipment, including data networks and high energy lasers.
• Thorough understanding of device applications and application software on all products assigned.
• Instruct customers on operation and maintenance of equipment.

Benefits

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees