Field Supervisor

Encore Fire Protection•Baltimore, MD

32d•$90,000 - $104,000

About The Position

At Encore, we believe that the key to success is our diverse and talented team of employees. At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Florida. With a team of over 2,500 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen. As part of that mission, we have joined forces with Fireline Corporation, headquartered in Baltimore, Maryland. Our continued growth and success in the area has created the need for a Field Supervisor working on our Testing and Inspection team out of our Baltimore, Maryland office.

Requirements

5+ years of experience in fire protection, life safety systems, mechanical/electrical systems, or related industry.
Prior leadership or supervisor experience overseeing field teams.
Strong understanding of NFPA codes, fire protection system types, and inspection/testing/maintenance processes.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

NICET II or higher in Fire Alarm, Water-Based Systems, or Special Hazards (preferred).
Experience using ServiceTrade or similar software systems (preferred).
OSHA 10/30 certification (preferred).

Responsibilities

Team Leadership & Supervision Provide day-to-day supervision, guidance, and support to field technicians across multiple disciplines (sprinkler, alarm, special hazards).
Assist with hiring, onboarding, and training new technicians.
Coach and mentor team members to promote skill development, safety awareness, and technical excellence.
Conduct performance reviews and contribute to corrective action plans when necessary.
Operations & Workflow Management Support daily scheduling and dispatching of technicians to meet service, inspection, and maintenance demands.
Monitor work progress to ensure timely completion, proper documentation, and adherence to company quality standards.
Manage resource allocation, workload balancing, and project prioritization.
Provide field support and escalation assistance for complex or high-priority service needs.
Safety & Compliance Ensure that all work is performed in accordance with NFPA standards, OSHA requirements, state/local regulations, and internal safety policies.
Promote a strong safety culture through safety meetings, field audits, and incident investigations.
Maintain documentation for compliance, certifications, and safety reporting.
Customer & Stakeholder Communication Serve as a point of contact for customers regarding scheduling, service needs, and issue resolution.
Work with internal teams (sales, customer service, account management, etc.) to ensure seamless delivery of services.
Administrative & Reporting Duties Track technician productivity, efficiency, and job statuses using internal systems.
Assist with budgeting, inventory management, and procurement as needed.
Generate reports on team performance, operational metrics, and compliance status for leadership review.

Benefits

Competitive Pay: Hourly rate based on experience with a performance-based bonus opportunity.
Tuition Assistance: Paid tuition for fire protection-related schooling needed to obtain licensing.
Purpose-Driven Work Environment : We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
Swag: High-quality company swag and attire (t-shirts, hoodies, jackets) – at least twice a year.
Innovative Culture : We encourage a culture of experimentation and improvement. You’ll have the freedom to express your ideas and be part of a company that is always looking to improve and grow.
Tools for Success: Access to leading-edge web-based productivity tools.
Health and Wellness : Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.
Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind.

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