Field Supervisor - Earthmoving
About The Position
The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure that customer needs are met at the highest level. The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified. Coach and direct Service Department employees Monitor, improve, and maintain Technician performance Ensure proper planning of jobs, quoting, parts availability, and manpower Effectively handle customer objections and concerns Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required Monitor customer satisfaction and employee morale and take steps to improve both when necessary Minimize customer downtown with accurate and efficient job planning and repairs Effectively communicate with company personnel Assign jobs to shop technicians and dispatch field service technicians
Responsibilities
- Serve as team leader
- Track efficiency for 5-15 technicians
- Support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders
- Dispatch Field Service Technicians
- Assign jobs to Shop Technicians
- Train/mentor less experienced Technicians
- Coach and direct Service Department employees
- Monitor, improve, and maintain Technician performance
- Ensure proper planning of jobs, quoting, parts availability, and manpower
- Effectively handle customer objections and concerns
- Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required
- Monitor customer satisfaction and employee morale and take steps to improve both when necessary
- Minimize customer downtown with accurate and efficient job planning and repairs
- Effectively communicate with company personnel
- Assign jobs to shop technicians and dispatch field service technicians
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
