Field Staff Manager

Centria Autism•Tempe, AZ

7d•$50,000 - $60,000

About The Position

The Field Staff Manager is responsible for overseeing and managing all operational aspects within Centria Autism, including developing and managing schedules for Behavior Technicians, coordinating and overseeing assessments for clients, coordinating staffing activities, and serving as a liaison with facility management to help maintain a clean and safe working environment. This role will also develop strategies and initiatives to improve client and Behavior Technician retention. The Field Staff Manager will play a vital role in ensuring smooth operations and maintaining high-quality standards throughout the organization. It is important that the Field Staff Manager builds strong relationships with families and maintains high family satisfaction.

Requirements

High school diploma or equivalent, required
1 - 3 years of experience in operations management or sales, prior management of a team preferred.
Working knowledge of laptop/desktop PC
Proficiency in Microsoft Suite (Word, Excel)
Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
Ability to follow written instructions
Ability to use computers and computer/software programs
Ability to communicate expressively and receptively
Strong leadership skills with the ability to motivate and manage a diverse team.
Excellent organizational and multitasking abilities.
In-depth knowledge of credentialing processes, HR practices, and compliance requirements.
Proven experience in managing budgets and financial performance.
Strong problem-solving and decision-making skills.
Excellent communication and interpersonal skills.
Proficiency in using technology platforms and systems for operational management.
Knowledge of accreditation standards and privacy regulations.
Ability to adapt to a fast-paced and changing work environment.
Availability for occasional travel as required.

Nice To Haves

Bachelor's degree in a relevant field or equivalent work experience, preferred

Responsibilities

Develop and manage schedules for Behavior Technicians, ensuring optimal coverage and adherence to company policies and guidelines.
Coordinate and oversee the scheduling of assessments for all clients, including the option to assist with re-assessments when necessary.
Align families, Behavior Technicians, and Supervising Clinicians to start new cases and confirm authorization, ensuring a smooth case start.
Coordinate staffing activities, including permanent staff allocation, substitution arrangements, and assigning multiple Behavior Technicians to clients as needed.
Assist clients seeking center tours.
Confirm schedules weekly with Behavior Technicians and families.
Monitor Behavior Technician attendance and professionalism, in consultation with the Area Operations Director (AOD), and implement measures to maintain high performance standards.
Ensure smooth coordination of care for clients, including effective communication and collaboration with healthcare providers.
Address and resolve issues related to paper document management, implementing efficient solutions to enhance accuracy and productivity.
Facilitate effective communication and handoff processes between the Onboarding and Intake Teams and the Operations Team for seamless transition and service initiation.
Review and coordinate conversations regarding insurance changes for clients, changes in case status, and ensure timely confirmation of authorizations.
Develop strategies and initiatives to improve client and Behavior Technician retention rates.
Ensure ongoing engagement with clients, including before the start of services and/or while they are on hold, addressing their needs and concerns, and maintaining a high level of customer satisfaction.
Ensure compliance with the dormant policy, manage offboarding processes for team members, and oversee the collection of iPads from departing team members.
Oversee payroll and billing processes, ensuring accuracy, timeliness, and compliance with relevant regulations.
Provide administrative triage and one-call resolution for authorization and coordination of benefits (COB) issues, resolving them promptly and accurately.