Field Specimen Processor - KC238

Rochester Regional Health

18d

About The Position

The Field Specimen Processor & Customer Support is responsible for collecting and shipping patient specimens in an accurate, efficient and timely manner. In addition to Field Service responsibilities, is responsible for supporting Customer Services needs such as payment collections, customer calls, portal assistance, and project-based needs.

Nice To Haves

1 year of customer service experience preferred.
Excellent communication skills
Active listening
Empathy
Problem-solving abilities
Positive attitude
Time management
Adaptability

Responsibilities

Greet and identify patients.
Obtain billing and testing information according to SOP.
Collect urine and oral fluid specimens for testing (observe collection as needed).
Package and prepare specimens for shipping.
Adheres to all HIPAA and DRUGSCAN compliance policies as they pertain to patient information, orders and billing processes.
Complies with safety rules and regulations to include proper handling procedures of samples, cleanliness and neatness of workstations and proper use of personal protective equipment.
Manage collection supplies.
Perform customer service duties to include phone inquiries and patient encounters as needed.
Collects patient payments as needed.
Assist with Customer Service pickup requests as needed.
Answer incoming calls from clients as needed.
Make outbound calls as needed for missing information.
Place supply orders as needed.
Assist clients with DRUGSCAN portals as needed.
Manage shared inboxes as needed.
Log tasks with CRM as needed.
Perform all other duties as assigned by supervisor/management.