Field Specialist I, Advanced CIP

Ricoh Electronics • Elk Grove Village, IL

98d

About The Position

As a Field Specialist I in Ricoh's Advanced CIP division, you'll be a strategic technical expert delivering high-level support across a wide range of Ricoh products and services. This role blends hands-on technical service with consultative problem-solving, customer relationship management, and business development.

Requirements

• Valid driver's license and auto insurance per Ricoh policy (for roles requiring travel).
• High school diploma required; coursework or experience in computers, electronics, mechanics, networking, and printing software preferred.
• Must meet certification requirements outlined in Ricoh's Technology Services Training Role Inventory.

Nice To Haves

• Experience in customer relationship management.
• Knowledge of advanced technical troubleshooting.
• Familiarity with Ricoh products and services.

Responsibilities

• Configure, install, troubleshoot, network, and maintain Ricoh products and services across multiple platforms.
• Lead complex service efforts and mentor peers in resolving advanced technical issues.
• Share expertise in equipment operations and adjustments based on specifications and documentation.
• Identify opportunities to increase product utilization and customer value.
• Serve as a trusted advisor, anticipating customer needs and promoting Ricoh's full suite of support offerings.
• Manage your own schedule while supporting team workload coordination.
• Build and maintain strong, professional relationships with customers and Ricoh personnel.
• Execute service calls efficiently using Ricoh's field call management systems.
• Deliver training, observe workflows, and present solutions to improve customer operations.
• Meet response time, repair time, and quality benchmarks while managing costs.
• Complete all required documentation, logs, and reports accurately and on time.
• Maintain inventory (car stock or on-site) as assigned.
• Achieve productivity targets aligned with experience and workload.
• Participate in Ricoh's Extra Value programs and ensure proper billing.
• Take on additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: High school or GED