Field Site Hardware Technician

PrePass•Phoenix, AZ

About The Position

The Field Site Hardware Technician at PrePass is a highly skilled professional responsible for utilizing advanced electronics knowledge to handle a variety of technical assignments. This role involves troubleshooting, installing, configuring, maintaining, and repairing electronic computing and communication equipment. Technicians operate independently on critical, time-sensitive assignments and may guide less experienced staff. They frequently serve as part of a quick-response customer support team, resolving complex work orders to ensure timely and effective solutions. This position will be responsible for the territory of Arizona and New Mexico.

Requirements

Education and Experience: Vocational, trade school, or technical training, or an associate degree in electrical or electronic technology, or equivalent work experience.
Technical Expertise: Proven ability to perform maintenance and repair at the sub-assembly/component level and use various diagnostic tools. Proficiency with basic PC operations and specialized tools, including ladders, hydraulic lifts, and electrical lifts.
Driving Requirements: Valid state-issued driver’s license with a good driving record. Ability to be insured on the corporate insurance policy and responsibility for a company vehicle.
Problem-Solving Skills: Strong analytical and creative problem-solving abilities with a commitment to quality and ethical work practices.
Customer Orientation: Excellent verbal communication skills, professional appearance, and a strong customer service orientation.
Physical Requirements: Ability to work in confined spaces, frequently climb, bend, stoop, crawl, and lift 40–60 lbs.
Flexibility and Travel: Willingness to travel 50% of the time and respond to maintenance issues within the assigned region and occasionally outside the designated territory.

Nice To Haves

Experience towing equipment or trailers is a plus.
We value the skills and experience gained through military service and encourage veterans with the following MOS backgrounds to apply: Army: 17E, 25B, 25C, 25L, 25N, 25S Air Force: 1D731A, 1D731R, 1D731Z, 1D733C, 1D7X3C, 1N231, 1N531, 1N631, 2A133, 2E133, 2E231, 2E631, 2E632, 2E731, 3C131, 3E031 Navy: CTM, CTN, CTR, CTT, IT, ET, EM, ETN, EMN, IC Marine Corps: 28XX, 59XX, 64XX Coast Guard: AET, EM, ET, IT If your MOS is not listed but your skills align with the role, we encourage you to apply and highlight your experience.

Responsibilities

Hardware and Software Support: Troubleshoot hardware, software, and network operating issues, using specialized test equipment to diagnose and resolve problems. Address related communication challenges, including those in LAN environments, cable connections, and fiber optics.
Preventive Maintenance and Repair: Perform bench-level preventive maintenance, repairs, and replacements for computer terminals, microprocessor components, peripherals, and associated communication and information management equipment.
Equipment Setup and Configuration: Assemble, install, configure, modify, and relocate hardware and software at client sites for regular or special function use. Conduct roadside hardware and software diagnosis and maintenance, including pole-mounted equipment. Collaborate with subcontractors to ensure compliance with client requirements.
Customer Interaction: Provide high-quality customer service as a company representative, ensuring a professional demeanor, clear communication, and responsiveness.
Documentation and Reporting: Maintain detailed records of repairs, diagnostics, and maintenance activities. Escalate unresolved issues promptly to appropriate levels for resolution.
Team Collaboration: Work as part of a team while independently managing tasks to meet client expectations and time-sensitive deadlines.

Benefits

Robust benefit package that includes medical, dental, and vision that start on date of hire.
Paid Time Off, to include vacation, sick, holidays, and floating holidays.
401(k) plan with employer match.
Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
Tuition Reimbursement Program.
Voluntary benefits, to include but not limited to Legal and Pet Discounts.
Employee Assistance Program (available at no cost to you).
Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
Community Give-Back initiatives.
Culture that focuses on employee development initiatives.