Field Site Director

Applied Materials • Boise, ID

5d • Onsite

About The Position

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. Applied Materials has a high-level position opportunity for a recognized expert within the semiconductor or related industry. This Field Site Director position is a strategic role managing the Customer and Business Operations for a key semiconductor customer in the US. In this position, based in Boise, ID, you will lead key strategic programs and be the main customer interface for all areas, you will also work with a team of approximately 20 highly specialized service maintenance engineers. This Site Director role will put your highly specialized experience and talent to work in a fast-growing environment at Applied Materials. You may be called upon to anticipate internal or external business challenges, as well as to recommend process and strategy improvements. Your input will help guide organizational strategy, and you will be responsible to achieve key milestones and objectives in a context of key nodal transfers, ramps, and overall customer satisfaction.

Requirements

• Bachelor’s Degree or Higher
• 10 years plus of relevant experience.
• Extensive and highly regarded expertise in your field – semiconductor or related industry.
• Experience in strategic planning and business analytics.
• High level Customer Management experience.
• Ability to lead, inspire and motivate teams.
• Excellent interpersonal skills to communicate complex ideas, anticipate potential objections and persuade others, often at senior levels, to adopt a different point of view.
• Excellent knowledge of management methods and techniques.
• Process Improvement and strong decision-making skills.
• Strong presentation and negotiation skills.
• Position requires always understanding of Applied Materials global Standards of Business Conduct and compliance with these standards. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Responsibilities

• Report to the Global Business Operations Senior Director.
• Direct and manage activities for advanced semiconductor manufacturer including people management, program management, and customer satisfaction.
• Responsible for safety and quality performance at the site.
• Key focus areas are improving Applied’s year over year Cost of Ownership metrics, managing complex ramp schedules and activities to achieve fast qualification, improving the scorecard performance, and most important improving the overall customer experience.
• Drive communication at the executive level of the site and executive level within Applied to achieve mutual goals.
• Act as key liaison between BU and Fab to drive key technology and productivity advancement initiatives.
• Grow our service and product business at the site, including SW and HW upgrades, gaining strategic market share and achieving revenue targets.
• Work with senior business group management team to ensure that such programs, strategies, and processes address high value problems for the Business Unit and are aligned with the organization’s direction.
• Coordinate efforts between product groups in Applied and the global account, this will require drawing on resources around the globe to help support fab objectives.
• Coordinating between the Product Groups, AGS, and iTeam to ensure ramp milestones are executed to committed performance.
• Provide approval guidelines and leadership to reporting managers with regards to long-term program, strategy, site performance, and process design.
• Coordinating with Taiwan team as the sending technology partner to implement lessons learned for future nodal transfer(s).
• Anticipate future customer needs and direct the delivery of customer service commitments.
• Own the overall site responsibility for customer satisfaction.
• Ensure that the site maintains a workforce with the requisite skills and capabilities to meet current and future customer service requirements.
• Is responsible for individual and employee development and employee satisfaction.
• Define performance metrics and report on the site's progress against business unit and account specific goals.

Benefits

• You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers.
• We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.
• At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.
• Competitive base salary
• Competitive performance bonus plan
• Restricted Stock Units
• Possibility to participate in our Employee Stock Purchase Program
• Competitive Health and Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees