Field Services Technician

CTG (Computer Task Group, Inc.) • Nashville, TN

72d

About The Position

CTG is seeking to fill a Field Services Technician for our client in Nashville, TN. Duration: 3 years.

Requirements

• Strong knowledge of desktop/laptop hardware, software, and operating systems.
• Experience with PC imaging, Microsoft 365 troubleshooting, and operational programs.
• Ability to manage projects and prioritize tasks in a fast-paced environment.
• Excellent interpersonal, leadership, and organizational skills.
• Experience with SLA frameworks, escalation protocols, and client communication.
• Basic understanding of workstation backups, restores, and IT asset management.

Nice To Haves

• A+ Certification or equivalent technical certification.

Responsibilities

• Oversee field services operations, including desktop and end-user device support.
• Plan, coordinate, and manage IT projects related to hardware and software deployment.
• Ensure adherence to client standards, SLAs, and project timelines.
• Lead troubleshooting and resolution efforts for complex technical issues.
• Collaborate with cross-functional teams to implement IT solutions efficiently.
• Maintain clear communication with stakeholders regarding project status, risks, and issues.
• Manage inventory, deployment schedules, and resource allocation for field services.
• Support training and mentoring of Field Services Technicians.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees