Robust.ai-posted 4 months ago
San Carlos, CA
11-50 employees

Robust AI is a fast-growing, early-stage startup founded in 2019 by an unsurpassed team of veterans in robotics, AI, and business. We are a collaborative group with a wide range of backgrounds and perspectives, seeking talented individuals who are just as excited about robotics and AI as we are! Help us redefine the very foundation of robotics and build robots that are smart, collaborative, robust, safe, flexible, and genuinely autonomous. As a Field Services Technician, you will be playing a critical role on the Customer Success Team. You will work alongside onsite and engineering staff to deploy the next generation of warehouse robotic systems, executing preventative maintenance and incident triage. You will troubleshoot, diagnose, and repair robots while in the field. You will also help provide technical support and training to our customers. This position requires a technician who is not afraid to roll up their sleeves in an early stage startup environment, working smart and hard to keep our fleet operating at its maximum potential.

  • Work with customers to deploy and support robotic fleets in the warehouse
  • Provide detailed trainings to customer teams onsite
  • Based in the Bay Area, California and able to work onsite in San Carlos
  • Able to travel on short notice up to 80% of the time within designated region for site inspections and repairs
  • Assemble, commission, test, and debug robotic systems, remotely troubleshooting with the engineering team as needed
  • Work with Manufacturing to draft work instructions for fleetwide updates
  • Conduct routine and incident maintenance for our robot fleet
  • Provide timely repairs and decrease the time our robots are out of production
  • Maintain records of service calls, trainings, and expenses
  • Study technical manuals and attend training sessions provided by engineers
  • Provide support of root cause analysis for major incidents in the field
  • Report on critical team metrics such as mean time to repair and first contact resolution rate
  • Strong verbal and written communication skills
  • Empathy and ability to respond appropriately in stressful situations
  • Safety-oriented mindset
  • Attention to detail
  • Comfort with electrical and mechanical tools
  • Comfort with software, including flashing firmware and using command line interfaces
  • Self-starter with a growth mindset
  • Ability to be on feet for long periods and lift up to 50 lbs
  • 4+ years troubleshooting and debugging experience with robotics, industrial automation, or similar mechatronics industries
  • Experience with Git, ROS, YAML, and basic Python
  • Experience with basic system administration and network configuration
  • Experience with relational databases and SQL
  • Experience reading and interpreting mechanical drawings, system block diagrams, circuit schematics, and engineering manuals
  • Experience with Google Workspace applications, especially Sheets
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