Field Services Technician

Vantage Point Solutions • Des Moines, IA

1d

About The Position

Field Service Technician As a Field Service Technician, you will install, activate, and troubleshoot residential and commercial internet, video, and voice services. This role focuses on delivering high-quality fiber and copper connections, configuring customer premises equipment, and ensuring customers receive reliable connectivity and positive installation experience. You will serve as the primary on-site representative of Vantage Point Solutions while supporting utility and service provider clients. If you enjoy hands-on technical work and providing excellent customer service, this role is an excellent fit. Please Note: This position requires a high degree of travel. We welcome applications from both experienced technicians and individuals seeking to train in the role.

Requirements

• High school diploma or equivalent (GED).
• Valid driver’s license with acceptable driving record.
• Ability to work in customer homes and business environments while maintaining professionalism.
• Ability to safely use ladders, hand tools, and basic power tools.
• Basic computer proficiency and ability to use Microsoft 365 applications and mobile field service apps.

Nice To Haves

• Experience installing residential or commercial internet, cable, or telecommunications services.
• Familiarity with fiber drops, ONTs, routers, Wi-Fi systems, and voice/video equipment.
• Experience with in-home or business low-voltage or structured cabling.
• Customer-facing field service experience.

Responsibilities

• Install and activate residential and commercial internet, voice, and video services, including fiber and copper broadband connections, from the exterior network interface to customer premises equipment (CPE).
• Route and secure indoor and outdoor cabling, perform wall penetrations, and mount network interface devices and optical network terminals (ONTs) as required.
• Configure and test routers, Wi-Fi systems, video and voice equipment, and connected devices to ensure optimal performance and coverage.
• Verify signal levels, service speeds, and overall service quality using approved testing tools and procedures.
• Educate customers on equipment operation, Wi-Fi optimization, and basic troubleshooting to promote a positive service experience.
• Troubleshoot and resolve connectivity issues within residential and commercial environments, including wiring faults, signal loss, and equipment failures.
• Document installation details, test results, and service activities using company systems, Microsoft 365 tools (Outlook, Excel, Teams), and technician field service applications.
• Maintain clean and professional work areas by restoring surfaces, sealing penetrations, and removing installation debris.
• Represent Vantage Point Solutions professionally when interacting with homeowners, tenants, business customers, and property managers.
• Follow company safety policies and industry best practices, including proper PPE use and safe ladder and tool operation.
• Operate company vehicles and equipment safely in compliance with company policies and traffic laws.
• Participate in on-call rotations, travel assignments, and follow-up service visits as required.
• Maintain reliable attendance and perform other duties as assigned.

Benefits

• This position offers competitive pay and an attractive benefits package including medical, dental, vision, life, disability insurance, 401(k), and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED