Burwood Group-posted 8 months ago
Entry Level
Oak Brook, IL
Professional, Scientific, and Technical Services

Burwood Group is an innovative, culture-driven technology consulting firm that helps companies use and manage technology to transform business and improve outcomes. The Field Services Technician is an entry-level position in technology implementation, part of the Professional Services Enterprise Networking team. This role provides an opportunity for learning and development of technical and consultative skills while working alongside consultants and project team members. The position requires a commitment to travel and flexible working hours, including nights and weekends.

  • Learn and develop technical and soft skills
  • Provide technical support on various client projects
  • Follow the direction and guidance from team leaders and mentors
  • Work cohesively with other Burwood Group project team members and co-workers
  • Complete client site assessment surveys accurately and comprehensively
  • Document and inventory all on-site technology to prep for network/server stack cutovers and possible low-voltage/high-voltage upgrades
  • Conduct LiDAR and Ekahau assessments for client sites to provide wireless heatmapping proposals
  • Facilitate the installation and configuration of new network equipment racks, workstation deployments, and other technology infrastructure upgrades
  • Act as an on-site liaison for remote engineers, clearly communicating any issues or required adjustments for facilitating site cutovers
  • Perform basic troubleshooting for common issues such as label printing problems, VLAN identification, and miscellaneous hardware/software troubleshooting
  • Review site instructions before arrival and ensure all tools and equipment are prepared and functional
  • Collect and document detailed notes and photographs of completed work
  • Maintain the highest level of professionalism and decorum in all client interactions
  • Practical experience working in IT, professional services, or customer support organizations
  • Education and/or background in Telecom, network/systems administration, or a related field
  • Strong interest in developing technical and consulting skills
  • Comfortable interacting and presenting in front of customers
  • Ability to build strong relationships
  • Detail-oriented and do not leave anything to chance
  • Self-starter with the ability to prioritize time and commitments
  • Willing to frequently travel to customer sites
  • Ability to manage travel plans independently (hotel, airfare, rental car, etc.)
  • Willing to frequently work nights and weekends to facilitate site cutovers
  • Flexible to support short notice schedule changes and scheduling complexities
  • Familiarity with network equipment (routers, switches, access points) and basic network configuration
  • Proficient in using diagnostic tools such as console cables, cable toners, punch-down tools, and multimeters
  • Ability to rack and stack network equipment, workstations, and related hardware
  • Comfortable with troubleshooting common IT issues and providing clear communication to remote engineers
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Savings Plan
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