Field Services Support

NAPA Auto Parts • Torrance, CA

323d • Remote

About The Position

Under general supervision, provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.

Requirements

• Typically requires a high school diploma or GED and zero (0) to two (2) years of relevant experience.
• Maintenance and reliability background.
• Ability to work independently.
• Strong critical thinking and problem solving ability.
• Strong communication skills required.
• Ability to maintain a professional demeanor in a stressful situation.
• Ability to manage contract location resources.
• Ability to manage travel budget.

Responsibilities

• Specializes in providing on-site installation customer support and performing diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Interprets customers' needs and clarifies the responsibility for problem resolution.
• Performs feasibility and approves operational quality of system equipment.
• Provides on-site technical product support and service to customers.
• Provides customers assistance with the operation and maintenance of the system.
• Serves as Motion's liaison with customer on administrative and technical matters for assigned projects.
• Performs other duties as assigned.

Benefits

• Healthcare coverage options.
• 401(k).
• Tuition reimbursement.
• Vacation, sick, and holiday pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED