Field Services Support Specialist
About The Position
The Field Services Support Specialist provides support to the team responsible for the organization’s work order management process. This individual serves as the first line of response for issues relating to store operations. The Field Service Support Specialist optimizes available resources in order to ensure accurate and efficient troubleshooting for field personnel. At RaceTrac, our people make the difference. Whether you’re working in a store, at our corporate office, or on the road, you’ll be part of a team that brings energy, innovation, and a passion for serving others every day. We support each other, celebrate wins big and small, and create opportunities for growth at every level. With four operating divisions RaceTrac, RaceWay, Energy Dispatch, and Gulf - there’s always a new challenge to take on and a new path to pursue. Join us and discover how far your career can go. Working at RaceTrac, Inc. (RTI) will surprise you! We are more than just a convenience store business. RTI is made up of five operating divisions: RaceTrac, RaceWay, Gulf, Inc, and Energy Dispatch. While there are many different teams that keep our business running each day, we can guarantee you a few things if you join one of our teams - we never stop learning and we are constantly innovating, improving, and trying new things. There is never a dull day. Apply today to join in on the fun!
Requirements
- Flexibility to work 24 hours/7 days a week
- 1+ years of experience in a service industry or related field preferred
- Knowledge of Microsoft Office Suite preferred
- C-Store or other retail experience a plus
- Knowledge of PC, network, hardware, and software installation and configuration a plus
Responsibilities
- Provides maintenance support to store operations and ensures exceptional customer service to all field personnel.
- Performs basic call taking and troubleshooting functions.
- Follows up on open service complaints and ensures a solution is met for vendor-related issues.
- Facilitates open communication with Technical Operators, Operations, and Facilities Services regarding maintenance support issues.
- Maintains basic knowledge of and ensures compliance with government and organizational requirements, policies, and regulations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
