Field Services Support Desk Specialist-1st shift

RaceTrac • Atlanta, GA

447d

About The Position

The Field Services Support Specialist plays a crucial role in supporting the work order management process within RaceTrac. This position serves as the first point of contact for issues related to store operations, ensuring that field personnel receive timely and effective troubleshooting assistance. The specialist is responsible for optimizing resources to enhance operational efficiency and customer service.

Requirements

• Flexibility to work 24 hours/7 days a week
• 1+ years of experience in a service industry or related field preferred
• Knowledge of Microsoft Office Suite preferred
• C-Store or other retail experience a plus
• Knowledge of PC, network, hardware, and software installation and configuration a plus.

Responsibilities

• Provides maintenance support to store operations and ensures exceptional customer service to all field personnel.
• Performs basic call taking and troubleshooting functions.
• Follows up on open service complaints and ensures a solution is met for vendor-related issues.
• Facilitates open communication with Technical Operators, Operations, and Facilities Services regarding maintenance support issues.
• Maintains basic knowledge of and ensures compliance with government and organizational requirements, policies, and regulations.

What This Job Offers

• Job Type: Full-time
• Industry: Gasoline Stations and Fuel Dealers
• Education Level: No Education Listed