Field Services Supervisor

Deutsche Post DHL Group • Erlanger, KY

101d

About The Position

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. The Field Service Supervisor arranges the movement of parcels by Air and Ground encompassing international import and export operations. This role is crucial in ensuring client satisfaction and adherence to company policies while improving profitability. The supervisor will oversee day-to-day airport ramp operations, warehouse sort operations, and back office staff, ensuring effective communication and operational efficiency.

Requirements

• Complete understanding and wide application of principles, theories, and concepts in function or business area.
• An advanced understanding of specific aspects of work supervised and practical application to problems and situations.
• Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements.
• Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action.
• Typically requires BS/BA and 2 years' experience in related field, including at least one year of supervisory experience.
• Professional certification required in some areas.
• Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards.
• Must be 18 years old.
• Excellent customer service skills.
• Candidate must pass pre-employment background, drug, and medical physical screening.

Responsibilities

• Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to.
• Supervises day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations.
• Supervises warehouse sort operations processing international import and export shipments.
• Supervises back office staff, responsible for monitoring flights and ensuring contingencies are deployed when necessary.
• Works closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments.
• Develops and manages relationships with Business Partners.
• Responsible for development and implementation of special projects.
• Ensures quality system is implemented and maintained within area of responsibility.
• Manages Key Performance Indicators and cost levels.
• Assists in annual budget preparation.
• Provides technical product assistance to staff.
• Advises staff of changes to company policies and goals.
• Supervises a unionized workforce of 8-12 staff; responsible for hiring, coaching, training, and developing subordinate staff.
• Assigns work, sets completion dates, reviews work, and manages performance.
• Recommends process improvements for area; identifies, defines, and develops solutions to issues.
• Maintains steady workflow and productivity, meeting service/productivity standards.
• Heavy use of MS Office products in day to day activities (in particular Excel and Outlook).
• Provides guidance and training.
• Motivates self and others to exceed standards and achieve extraordinary results.

Benefits

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings - 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off - Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Couriers and Messengers
• Education Level: Bachelor's degree