Field Services Supervisor

ComputerCare•Newark, CA

41d•$70,000 - $77,600

About The Position

As the Field Services Supervisor, you will play a critical role in ensuring daily operational success by managing task execution, facilitating team communications, and upholding service standards. Reporting to the Field Operations Manager, you will be responsible for executing the daily plan, coaching team members, and ensuring compliance with established processes and quality standards. This role is both people- and process-focused, requiring a balance of tactical leadership and operational discipline.

Requirements

3+ years experience in a management role, with direct supervisory experience
3+ years experience in project management including planning and launch
1+ years of experience in Customer Service roles
Committed to staying current on technology, procedures and training for manufacturers
Knowledge of Microsoft Excel, Word, or the Google Suite
Experience analyzing data to drive decisions
Ability to travel less than 5% of the year (as dictated by business needs)

Nice To Haves

Netsuite or Salesforce experience is strongly preferred

Responsibilities

Coordinate daily and next-day scheduling of tasks and team assignments to align with operational goals.
Lead daily standup meetings to communicate priorities, metrics, and task expectations to team members.
Monitor team performance and provide coaching and support to drive continuous improvement.
Facilitate execution of assigned accountability initiatives and support internal communication of related goals.
Provide hands-on oversight of tools, asset handling, and repair processes to ensure proper use and resolution of technical issues.
Support onboarding and ongoing training of technicians, ensuring compliance with internal SOPs and regulatory requirements.
Audit and manage the completion of open/unclosed internal tasks to ensure operational compliance.
Monitor pending diagnostics and communicate follow-up actions to team members and leadership.
Partner with Quality Assurance teams to ensure work meets defined standards and that feedback loops are in place.
Track progress against service level agreements (SLAs) and escalate risks to timelines or quality as needed.
Contribute to documentation and updates of Standard Operating Procedures (SOPs) to reflect current practices.
Oversee safety, organization, and day-to-day operations within the assigned worksite.
Conduct regular cycle counts and ensure accurate inventory tracking and reporting.
Approve timecards and time-off requests in accordance with company policies and payroll timelines.
Serve as a frontline resource for issue escalation, helping troubleshoot problems and facilitate timely resolutions.
Lead by example to promote a positive, accountable, and performance-driven culture.
Attend and participate in quarterly company leadership offsite meetings, collaborating on company initiatives and deliverables.
Engage with vendors, customers, and team members with a positive attitude, aligning with the company's core values.
Drive excellence in Health and Safety programs, ensuring a culture of a safe work environment by eliminating hazards and risks wherever possible.
Perform other duties as assigned by leadership.