Field Services Specialist

Modivcare•Edison, NJ

11d•$14 - $20

About The Position

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! Modivcare is looking for an experienced Field Services Specialist I to join our team, responsible for supporting field investigations, provider compliance, and training oversight to ensure adherence to service standards and contractual requirements. This role partners with leadership and providers to maintain high-quality service delivery and support operational initiatives.

Requirements

High School Diploma required
Zero (0) plus years of experience
Valid driver’s license for the appropriate vehicle type
Or equivalent combination of education and/or experience
Basic knowledge of healthcare regulations
Understanding of local road laws and ability to use maps and/or GPS
Strong verbal and written communication and presentation skills
Ability to follow complex instructions and work independently with minimal supervision
Strong organizational and time management skills
Proficiency in Microsoft Word, Excel, and Outlook
Willingness and ability to travel locally up to 75% or more within the assigned state
Ability to use a hands-free mobile phone

Responsibilities

Assists in scheduling field work in collaboration with organizational leadership
Supports and conducts scheduled and random site visits to healthcare facilities and contracted providers to verify service levels, adherence to contract standards, and on-time performance
Tracks and maintains train-the-trainer certifications for Passenger Assistance programs
Attends training sessions conducted by third-party trainers to ensure compliance with CTAA/NSC instructional standards
Assists in evaluating trainer compliance with required training standards
Communicates findings to leadership and supports development of corrective action plans
Supports oversight of training compliance with organizational curriculum requirements
Assists with network digitization, platform utilization, and market-specific initiatives
Participates in additional projects and duties as assigned
May require occasional business travel

Benefits

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)