Field Services Specialist - Nashville, TN

Lutron Electronics • Nashville, TN

401d

About The Position

The Field Services Specialist at Lutron Services Company, Inc. is responsible for ensuring customer satisfaction through the commissioning, troubleshooting, and servicing of advanced lighting systems. This role involves working independently at various commercial job sites, coordinating with contractors and facility managers, and providing exemplary customer service. The specialist will also focus on lifecycle product service, including training end-users and performing upgrades, while embodying Lutron's values of innovation, flexibility, and customer focus.

Requirements

• High School Diploma or GED equivalent required
• 5+ years of combined work/college/trade school experience with an emphasis on electro-mechanical or related field experience required
• Proficiency in computer operation skills including file management, Outlook/Teams and other interpersonal communications software, web navigation, and Microsoft-based productivity software required
• Computer networking experience preferred
• Experience with troubleshooting electrical systems required
• Proven customer service skills including the ability to professionally interface while working on a jobsite with a wide range of customers (contractors, specifiers, etc) required
• Willingness to travel 30% of the time required
• Valid driver's license required
• Must be able to pass background checks and drug screens, as required per jobsite

Nice To Haves

• Bi-lingual (English/Spanish) preferred

Responsibilities

• Deliver exemplary customer service to Lutron customers in the field
• Become proficient in servicing (commissioning, troubleshooting, repairing) all Lutron Commercial Systems while following field service procedures
• Coordinate and organize onsite visits with contractors and facility managers to ensure proper system installation
• Work independently in a fast-paced environment at various commercial jobsites to accommodate their ever-changing needs and priorities
• Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
• Serve as a technical expert for legacy systems and products
• Stay aligned to Lutron's culture and values: Be passionate, Be flexible and adaptable to changing markets, Be an innovative thinker, Be customer focused, Be ethical

Benefits

• Competitive compensation
• Opportunities for continued growth and education

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED