Field Services Representative

Nu-Fab Building Products - Kitchen Craft Cabinetry • Newnan, GA

395d

About The Position

The Field Service Representative plays a crucial role in ensuring customer satisfaction by providing on-site support for cabinet installations. This position involves measuring homes, monitoring installations, troubleshooting issues, and conducting quality checks post-installation. The representative is expected to build strong relationships with customers and collaborate with various teams to ensure accurate and timely service delivery.

Requirements

• Ability to calculate figures and amounts, such as profits, losses, sums, differences, products, quotients, percentage, area, circumference, volume, field measurements.
• Previous related employment experience in the home building products/construction industry.
• Ability to effectively communicate with customers, internal and external.
• Working proficiency with computers, office equipment, powered woodworking tools, hand tools, and iPad or similar device.
• Ability to read English language.
• Ability to read safety information and manufacturing data.
• Ability to record required data and leave effective information for personnel within department and in other departments in the operation.
• Ability to maintain accurate accounting records for the department.
• Ability to solve problems where situations may vary within industry standardized procedures.
• Ability to interpret instructions furnished in written, oral, diagram, scheduling, and other forms.

Nice To Haves

• Contractor's license/previous supervisory experience preferred.
• Cabinet experience/knowledge preferred.

Responsibilities

• Field measure all sites and compare actual measurements to plans to ensure order accuracy and proper installation.
• Build and maintain key relationships with customers.
• Monitor status of building progress for assigned customer locations to maintain proper field measurements and install lead times.
• Coordinate efforts with sales representative and Order Specialist, should field measurements not adhere to plan.
• Drive results by coaching Installers and Service Technicians as needed.
• Communicate with site superintendent on field measure results and job completions.
• Conduct minor troubleshooting and punch outs.
• Deliver and install parts, as a follow-up to initial installation.
• Ensure customer satisfaction by performing quality walks and preparing punch lists at job sites utilizing Salesforce.
• Perform responsibilities in compliance with safety rules and regulations and good housekeeping practices.
• Ensure scheduled tasks are completed on time as detailed in Salesforce.
• Work closely with the Customer Service Associate, Order Specialist, and Sales Representative on problems that require more attention.
• Other duties as may be assigned at management's discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 10,001+ employees