Field Services Representative

Enovis

89d

About The Position

At Enovis™ we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence — with the goal of transforming medical technology as we know it. Because that’s how we change the lives of patients for the better. And that’s how we create better together. As a key member of the Companion Animal Health team you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.

Requirements

• Veterinary technician clinical or veterinary equipment support/installation experience.
• Certified, Registered, or Licensed Veterinary Technician degree from an AVMA-accredited program in veterinary technology.
• A Bachelor’s degree in Animal Science or related field with extensive veterinary technician clinical experience will be considered.
• Requires a high level of rapport development and customer service orientation.
• Strong attention to technical detail and ability to convey and teach technical information concisely.

Nice To Haves

• Ability to implement, deliver, and execute specific training to clinic staff to properly operate and maximize use of analyzers and other products.
• Ability to manage a heavy travel schedule for customer meetings within large territories, with frequent overnight visits expected.
• Displays a high level of communication and customer service orientation.
• Moderate computer skills in a Microsoft Office environment.
• Demonstrated skills in database management (note-taking and call routing).

Responsibilities

• Coordinate with cross-functional teams for product installations and user training.
• Train veterinary clinic staff on all Companion Animal Health products.
• Consult and provide suggestions for optimizations for product utilization, workflow, and growth opportunities.
• Facilitate customer re-trains to ensure optimal customer retention and increase product utilization.
• Deliver a high level of customer service to customers.
• Document all customer-related activity in the customer management database.
• Work with cross-functional teams to troubleshoot product technical issues on site.
• Collaborate with Sales, Customer Support, and Clinical teams to formulate solutions to various clinic and product technical needs.
• Prepare, provide, and convey diversified information, which may be of a technical or competitive nature.
• Serve as an on-site liaison between customers and Companion Animal Health.
• Respond to customer questions, issues, and problems of moderate to complex scope.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Spending and Savings Accounts
• 401(k) Plan
• Vacation, Sick Leave, and Holidays
• Income Protection Plans
• Discounted Insurance Rates
• Legal Services

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees