Field Services Repair Area Manager - Chicago Area

Best Buy•Springfield, IL

About The Position

As a Field Services Repair Area Manager, you’ll oversee Best Buy’s in-home repair business in your designated coverage area. You’ll directly lead Best Buy and Geek Squad employees while managing relationships with a network of service partner (third-party) teams that fulfill work in the home. You’ll build a strong employee culture that leads to favorable customer and business results. This role covers the downtown Chicago, Chicago suburbs and Northwestern Indiana areas . You will need to reside in within commutable distance to these areas What you’ll do Ensure operational consistency of Best Buy’s repair network in alignment with enterprise and Field Services objectives by leading internal employees and influencing external service providers Set clear expectations for your team, work with them on site and/or remotely, and provide regular 1-on-1 coaching Create and maintain an exceptional team culture centered around engagement and belonging Ensure your team follows all standard operating procedures and provide feedback to operations teams as needed Manage workload and capacity planning, including schedule creation, PTO approval and route management Response to escalations and provide resolutions to preserve the customer experience

Requirements

2 years of experience as a supervisor or manager
2 years of sales, installation, logistics, operations, warehouse, inventory or customer service experience
Ability to travel overnight approximately 25% of the year
Current, valid driver's license
Must be at least 21 years old
Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
Acquire and maintain any state or local licensing, as required, within 90 days of hire

Nice To Haves

Consumer electronics delivery, repair or installation experience
Experience in delivery, transportation, distribution or logistics
Experience with warehouse management systems
Experience managing a remote workforce
Associate degree or higher in business, logistics or related fields

Responsibilities

Ensure operational consistency of Best Buy’s repair network in alignment with enterprise and Field Services objectives by leading internal employees and influencing external service providers
Set clear expectations for your team, work with them on site and/or remotely, and provide regular 1-on-1 coaching
Create and maintain an exceptional team culture centered around engagement and belonging
Ensure your team follows all standard operating procedures and provide feedback to operations teams as needed
Manage workload and capacity planning, including schedule creation, PTO approval and route management
Response to escalations and provide resolutions to preserve the customer experience