Field Services Leader

Valet Living • Hayward, CA

3d • $27 - $30 • Onsite

About The Position

Lead the Field. Deliver Consistency. Drive Results. Valet Living is hiring a Field Services Leader to oversee daily operations across an assigned market. In this field-based role, you’ll lead a team of part-time Field Services Technicians supporting multiple communities and clients, ensuring service quality, safety, and operational consistency. This is a great opportunity for a hands-on leader who enjoys being in the field, working with people, using data to guide decisions, and keeping operations running smoothly in a fast-paced environment. Compensation & Work Environment Details Pay Range: $27.00 - $30.00 Company Vehicle: Provided Work Schedule: Daytime hours with evenings or irregular hours based on operational needs Work Environment: 75%+ field-based with regular travel throughout the assigned market

Requirements

• Minimum of 2 years of leadership experience, preferably in a field-based or operational environment.
• Experience overseeing a dispersed, part-time workforce across multiple locations preferred.
• Background in retail, hospitality, home services, or B2B services with a strong client-first mindset.
• Experience driving operational improvements or remediation initiatives.
• Proven ability to build and lead high-performing teams.
• Strong analytical skills with the ability to use data to improve efficiency and decision-making.
• Organized, detail-oriented, and comfortable managing multiple priorities.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and ability to adapt in a fast-paced environment.
• Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint.
• Comfortable using and training others on mobile and proprietary applications.
• Work outdoors 75%+ of the time in varying weather conditions.
• Regular travel throughout the assigned market.
• Ability to lift, carry, and transport materials up to 50 lbs.
• Ability to walk long distances, climb stairs, bend, and lift overhead.
• Safely operate a manual tamper to compact trash.
• Comfortable working in environments with unpleasant odors.
• Valid driver’s license and ability to operate a vehicle in accordance with company policy.
• Current auto insurance with the employee listed as a driver.
• Ability to work occasional evenings or irregular hours based on business needs.

Responsibilities

• Onboard, train, coach, and develop a team of Field Services Technicians to ensure consistent service execution and safety compliance.
• Set clear expectations around productivity, quality, and service standards.
• Conduct regular on-site audits, scorecard reviews, and coaching sessions to address performance gaps.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Support recruiting, onboarding, and performance management in partnership with Human Resources.
• Oversee day-to-day service execution across assigned communities and clients.
• Ensure staffing levels, coverage, and readiness align with operational needs and growth plans.
• Step in when needed to support service continuity and resolve issues quickly.
• Review hauler reporting, efficiency metrics, financial data, and predefined scorecards to monitor performance.
• Identify trends, risks, and opportunities, then implement process and procedural improvements.
• Build trusted, professional relationships with client stakeholders.
• Ensure service level agreements (SLAs) are consistently met or exceeded.
• Proactively address client feedback and adjust service strategies as needed.
• Participate in regional and market account reviews to validate compliance and service quality.
• Support community launches by ensuring service readiness and adherence to operational standards.
• Align on-site execution with broader regional and national operational priorities.
• Collaborate with internal teams to support growth, change initiatives, and new process adoption.
• Lead teams through change management efforts, ensuring timely adoption of new tools, processes, and expectations.

Benefits

• Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
• Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
• Paid Time Off: Up to 15 PTO days annually + 10 paid holidays, 1 floating holiday, and 1 volunteer day
• Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
• Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed