Field Services Engineer - Minnesota

Associated Bank•Savage, MN

1d•$19 - $32

About The Position

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. This Field Services Engineer position participates in the planning, organizing, installation, relocation, and maintenance of computer systems, peripherals, communications, data circuits, network hardware, technology kiosks, digital signage, ATM's, IP telephones, and related equipment. This role will also provide superior hardware installation, configuration, maintenance, and software support services. Role Summary As a Field Service Engineer at Associated Bank, you’ll be the hands-on expert ensuring our technology and hardware run seamlessly across the organization. You’ll support colleagues by resolving hardware issues, managing equipment deployments, and maintaining IT standards that keep our teams productive. This role offers the opportunity to work across diverse technologies, collaborate with multiple teams, and grow your technical and customer service skills.

Requirements

Associate’s degree in Computer Servicing, Network Servicing, Electrotechnical Technology, Technical Writing, or equivalent experience
2+ years in PC, laptop, server, and printer troubleshooting and repair
Experience with Microsoft Windows 10/11, Server 2012, and Microsoft Office Suite
Knowledge of IP telephone servicing and Cat5e–Cat6 network cabling
Reliable transportation and valid driver’s license

Nice To Haves

4+ years in advanced hardware troubleshooting and repair
Experience with Cisco networking hardware and Apple devices
Technical writing and documentation experience
HP, Data Card, and Lexmark Service certifications (or ability to obtain within one year)

Responsibilities

Respond to on-site service requests and resolve hardware issues efficiently using company-provided tools and parts.
Troubleshoot and repair laptops, desktops, and other IT hardware to maintain high performance and reliability.
Manage laptop deployments, returns, and configuration requests to support colleague transitions.
Diagnose computer and IP phone connectivity issues to determine network, software, or hardware root causes.
Execute project requests for equipment installation, removal, or relocation, ensuring feasibility and cost-effectiveness.
Collaborate with IT and training teams to develop and maintain accurate hardware documentation and procedures.
Perform preventive maintenance, inventory audits, and data updates to keep IT assets accurate and operational.
Support executive meetings and events by providing A/V and laptop setup and troubleshooting.

Benefits

Retirement savings including both 401(k) and Pension plans.
Paid time off to volunteer in your community.
Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
Competitive salaries with professional development and advancement opportunities.
Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
Personal banking, loan, investment and insurance benefits.

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