Field Services Engineer

Associated Bank•West Allis, WI

19d•$19 - $32•Onsite

About The Position

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Role Summary As a Field Services Engineer, you’ll support branch and corporate teams in resolving medium level problems and situations with hardware installation, configuration, maintenance, and software support services.

Requirements

Associate degree or equivalent experience in Computer Servicing, Network Servicing, or Electromechanical Technology.
2+ years troubleshooting and repairing PCs, laptops, servers, printers, and multifunction devices.
Experience with IP telephone installation, Microsoft Windows, Microsoft Office, and network cabling (Cat5e–Cat6).
Reliable transportation and valid ability to drive by start date.

Nice To Haves

Associate degree or equivalent experience in Technical Writing.
4+ years experience with advanced hardware repair, Cisco network hardware, Apple hardware, and technical documentation.
Ability to service HP, Data Card, and Lexmark devices (certifications required within 1 year).

Responsibilities

Deliver on-site hardware repair services, using company tools and parts to resolve issues and ensure customer satisfaction.
Configure, deploy, and troubleshoot laptops and related equipment for colleagues across the organization.
Diagnose and resolve computer, network, and IP telephone connectivity issues, partnering with IT teams when needed.
Manage installation, relocation, and removal requests by assessing site feasibility, confirming requirements, and recommending next steps.
Create and maintain procedures, job aids, and documentation for Field Engineering hardware and processes.
Lead or support installation and relocation projects for new and existing technologies, ensuring timely and accurate execution.
Perform preventive maintenance and inventory audits to maintain equipment reliability and system accuracy.
Provide A/V and technical setup for Executive Team events and key business presentations.

Benefits

Retirement savings including both 401(k) and Pension plans.
Paid time off to volunteer in your community.
Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
Competitive salaries with professional development and advancement opportunities.
Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
Personal banking, loan, investment and insurance benefits.

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