Field Services Engineer
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About The Position
The position involves the installation, repair, preventative maintenance, and qualification of water purification systems. The role requires providing customers with appropriate documentation of work completed, including Service Reports, Meter Verification Reports, and Routine Maintenance records. Additionally, the individual will maintain an accurate daily schedule for internal visibility, communicate with customers ahead of time, and adapt to repairs as necessary. The position also involves notifying the Manager when the schedule impacts customer satisfaction or when work cannot be completed in the requested time frame. Furthermore, the role includes maintaining physical consignment inventory in accordance with Standard Operating Procedures (SOP), ensuring accuracy compared to actual and documented inventory, and keeping tools and test equipment in proper working order and calibration. The individual will generate leads for new hardware, consumables, accessories, and service contracts using the current Customer Relationship Management (CRM) tool. Timely, courteous, effective, and professional communication with all customers, both internal and external, is essential, especially in emergency situations that may require a 2-hour callback window and a maximum of 24-hour on-site response time.
