Field Services Engineer III

Medtronic

1d•$60,000 - $90,000•Remote

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require up to 75% of travel to enhance collaboration and ensure successful completion of projects. Responsibilities may include the following and other duties may be assigned. Installs, operates, maintains, repairs and modifies equipment. Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. Analyzes and evaluates products and related performance. Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time. Installs, upgrades and removes products ensuring coordinative engineering field change. Maintains effective customer communications and relations. May provide onsite training of customer support personnel. Additional Information: Territory: This position will support a territory based in Richmond, VA. Travel: This position will require up to 75% of travel.

Requirements

High School Diploma or equivalent required.
4 years of technical, clinical field service, or clinical customer support experience.
A Bachelor of Science degree in an Engineering discipline can be used in lieu of 4 years’ experience.

Nice To Haves

Bachelor’s degree in an Engineering discipline
Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.
Ability to troubleshoot problems and technically diagnose medical equipment.
Excellent English writing and verbal communication skills
Experience in teaching technical subject matter
Excellent time management skills and detail oriented
Flexibility to travel frequently.
Ability to work independently, self-motivated and without direct supervision.
Extensive direct, face to face customer contact and interaction
Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with AF/CS Solutions products and services.
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Responsibilities

Installs, operates, maintains, repairs and modifies equipment.
Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
Analyzes and evaluates products and related performance.
Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
Installs, upgrades and removes products ensuring coordinative engineering field change.
Maintains effective customer communications and relations.
May provide onsite training of customer support personnel.

Benefits

Medtronic offers a competitive Salary and flexible Benefits Package
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)