Field Services Engineer II

Omnicell • Houston, TX

1d • Onsite

About The Position

As a Field Service Engineer (FSE) at Omnicell, you’ll be a trusted technical expert supporting pharmacy and supply automation systems that directly impact patient care. You’ll work independently in hospital environments to troubleshoot, repair, and maintain advanced electro-mechanical and software-integrated solutions. This role offers autonomy, hands-on problem-solving, and the opportunity to collaborate with clinical leaders in nursing and pharmacy.

Requirements

• Bachelor’s Degree OR Associates Degree OR Trade School certification and one year of relevant experience
• Military Training in an Engineering/Technology related discipline, AND four years of relevant experience
• five years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
• The selected candidate must have a valid driver license with an acceptable driving record, be able to meet company’s insurance coverage requirements, and have their own vehicle in acceptable working condition.
• Employment is contingent upon successfully clearing a pre‑employment drug screening as part of the onboarding process.
• Must be able to lift 50 lbs. to approximately 5 ft. high
• Available 24 hours a day, Monday through Friday and for weekend on-call rotations
• Frequent local travel in primary area
• Backup support in adjacent areas as needed
• Provide work area at home and space for trunk stock inventory

Nice To Haves

• Hands on repairs, troubleshooting, root cause analysis experience working on pneumatic or hydraulic complex machinery that may include Industrial manufacturing equipment/machinery, Aircraft systems, Robotic Arms, or anything similar.
• Experience working in a high volume environment that requires 24/7 on call support
• Passion for trade based work
• Bachelor’s Degree in Engineering/Technology or related discipline
• Experience working in a hospital environment

Responsibilities

• Ensure system reliability by performing timely troubleshooting, preventive maintenance, and emergency repairs on Omnicell’s automation solutions.
• Drive customer trust and satisfaction by building strong relationships with nursing and pharmacy leadership, serving as a knowledgeable and responsive technical partner.
• Support product innovation by analyzing complex service issues and escalating bugs or design concerns to engineering and hardware teams.
• Enhance product performance through actionable field feedback that informs continuous improvement.
• Represent Field Services in cross-functional initiatives and field projects that shape the future of healthcare automation.
• Elevate team capability by mentoring junior technicians and sharing best practices.
• Maintain operational excellence through accurate documentation, inventory management, and adherence to service level agreements.
• Empower end users by delivering basic product training and ensuring confidence in system usage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree