Field Services Engineer II

Omnicell • Washington, DC

20h

About The Position

As a Field Service Engineer, your work directly supports Omnicell’s mission to improve medication and supply management in healthcare settings. Success in this role means ensuring high system uptime, rapid issue resolution, and exceptional customer satisfaction—all of which contribute to operational efficiency and patient safety. Your contributions help Omnicell deliver on its promise of safer, smarter medication and supply management. By ensuring systems are functioning optimally, you reduce downtime, improve clinical workflows, and reinforce Omnicell’s reputation for reliability and innovation in healthcare technology.
You will:
Ensure system reliability by performing timely troubleshooting, preventive maintenance, and emergency repairs on Omnicell’s automation solutions.
Drive customer trust and satisfaction by building strong relationships with nursing and pharmacy leadership, serving as a knowledgeable and responsive technical partner.
Support product innovation by analyzing complex service issues and escalating bugs or design concerns to engineering and hardware teams.
Enhance product performance through actionable field feedback that informs continuous improvement.
Represent Field Services in cross-functional initiatives and field projects that shape the future of healthcare automation.
Elevate team capability by mentoring junior technicians and sharing best practices.
Maintain operational excellence through accurate documentation, inventory management, and adherence to service level agreements.
Empower end users by delivering basic product training and ensuring confidence in system usage.

Requirements

• Bachelor’s Degree in Engineering/Technology or related discipline AND one year of relevant experience; OR Associates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR
• seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
• Must be able to lift 50 lbs. to approximately 5 ft. high
• Available 24 hours a day, Monday through Friday and for weekend on-call rotations
• Frequent local travel in primary area
• Backup support in adjacent areas as needed
• Provide work area at home and space for trunk stock inventory

Nice To Haves

• Hands on repairs, troubleshooting, root cause analysis experience working on pneumatic or hydraulic complex machinery that may include Industrial manufacturing equipment/machinery, Aircraft systems, Robotic Systems, or anything similar.
• Experience working in a high volume environment that requires 24/7 on call support
• Passion for trade based work
• Bachelor’s Degree in Engineering/Technology or related discipline
• Experience working in a hospital environment

Responsibilities

• Ensure system reliability by performing timely troubleshooting, preventive maintenance, and emergency repairs on Omnicell’s automation solutions.
• Drive customer trust and satisfaction by building strong relationships with nursing and pharmacy leadership, serving as a knowledgeable and responsive technical partner.
• Support product innovation by analyzing complex service issues and escalating bugs or design concerns to engineering and hardware teams.
• Enhance product performance through actionable field feedback that informs continuous improvement.
• Represent Field Services in cross-functional initiatives and field projects that shape the future of healthcare automation.
• Elevate team capability by mentoring junior technicians and sharing best practices.
• Maintain operational excellence through accurate documentation, inventory management, and adherence to service level agreements.
• Empower end users by delivering basic product training and ensuring confidence in system usage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level