Field Services Engineer - Dedicated

ConvergeOne•Anaheim, CA

11h•$65,000 - $80,000•Onsite

About The Position

This position is specific to and located at Disneyworld, Downtown Disney and Disney Resort, Park and Hotels in Anaheim, CA. Position Requirements: Have working knowledge to perform regular type of MAC phone requests and phone repairs on Cisco Call Manager, Avaya/Nortel CSE1000 PBX systems, and Avaya Messaging. Be available to work a flexible schedule for supporting the customer Monday thru Saturday 8AM-5PM shift and could be moved to a 5-day shift within these days. Supply common telecommunications tools. Have a valid driver's license and reliable transportation. Additional Requirements Strong familiarity with onsite equipment including Cisco Call Manager, Nortel, PBX Systems. Excellent client facing and customer service skills. Willingness to travel to sites near to Anaheim, CA. Ability to work well with team members including Team Lead and possibly the Field Operations Manager. Highly organized and able to keep detailed and accurate records for time reporting and billing purposes. Additional Information C1 BENEFITS 401(k) Plan (35% employer match per dollar up to 10% employee contribution) Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser) RX Home Delivery HSA with Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent C are and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid or optional Self-paid) Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance for team member, spouse and child Voluntary Accidental Death for team member and spouse Legal/ID Theft Plans TeleHealth Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage Medical for foreign travel coverage Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off 10 Holidays Summer Sizzle On Demand Pay (Daily Pay) Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1. EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details, please view the EEO Policy Statement ( EEO Policy Statement ) and/or the current version of the workplace poster ( https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf ; https://www.eeoc.gov/poster ) Pay Range $65,000 - $80,000 Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay. E-Verify: E-Verify Right to Work : Right to Work Poster #LI-SA1

Requirements

Have working knowledge to perform regular type of MAC phone requests and phone repairs on Cisco Call Manager, Avaya/Nortel CSE1000 PBX systems, and Avaya Messaging.
Be available to work a flexible schedule for supporting the customer Monday thru Saturday 8AM-5PM shift and could be moved to a 5-day shift within these days.
Supply common telecommunications tools.
Have a valid driver's license and reliable transportation.
Strong familiarity with onsite equipment including Cisco Call Manager, Nortel, PBX Systems.
Excellent client facing and customer service skills.
Willingness to travel to sites near to Anaheim, CA.
Ability to work well with team members including Team Lead and possibly the Field Operations Manager.
Highly organized and able to keep detailed and accurate records for time reporting and billing purposes.

Responsibilities

Perform regular type of MAC phone requests and phone repairs on Cisco Call Manager, Avaya/Nortel CSE1000 PBX systems, and Avaya Messaging.

Benefits

401(k) Plan (35% employer match per dollar up to 10% employee contribution)
Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
RX Home Delivery
HSA with Employer Contribution
In-vitro Fertility (treatment coverage)
Dental
Vision (2 plans: 12-month and 24-month frames allowance)
FSA Plans (Healthcare, Dependent C are and Limited Purpose)
Pre-tax Commuter Plans
Employer-paid Life Insurance
Employer-paid Short + Term Disability
Long Term Disability (2 plans: Employer-paid or optional Self-paid)
Paid Parental Leave (4 weeks at 100%)
Employee Assistance Plan
Voluntary Life Insurance for team member, spouse and child
Voluntary Accidental Death for team member and spouse
Legal/ID Theft Plans
TeleHealth
Wellness via Omada Health (healthy living solution)
Travel Assistance
Business Travel Accident Coverage
Medical for foreign travel coverage
Employer-paid Pet Telehealth
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Volunteer Time Off
10 Holidays
Summer Sizzle
On Demand Pay (Daily Pay)