Field Services Eng – Dedicated

ConvergeOne•Boston, MA

1d•$65,000 - $80,000

About The Position

The Field Services Engineer – Dedicated works to provide quick response to customer requests for product support. The tasks performed will include but not be limited to, system, device, OS, software and applications troubleshooting and problem evaluation as well as performing and/or supporting the necessary troubleshooting required to return the equipment to functional status. The Field Service Engineer – Dedicated will also be instrumental in preparing reports and will work in conjunction with the NOC and Service Desk Supervisors for any un-solved issue and follow escalation process. This position is dedicated 100% to a specific client.

Requirements

Bachelor’s degree in an IT related or Business field preferred from an accredited university
CompTIA A+ and/or CompTIA Server+ certification or equivalent knowledge
Specific platform knowledge is a must – Avaya, Cisco, Nice, Juniper, Palo Alto etc.
Experience and knowledge of change management principles, methodologies and tools
Ability to work well in a cross-functional team environment
Must have excellent organizational and multi-tasking skills
Excellent verbal, written, and presentation skills
Ability to demonstrate high standards of conduct and ethics as well as appropriate judgment, independence, and discretion
Strong analytical, interpersonal, and relationship building skills
Must have legal authorization to work in the U.S. for any employer
Strong work ethic and personal drive to excel
Strong sense of urgency and commitment to get the job done
Superior negotiation, coordination, and conflict resolution skills
Ability to adapt to change quickly
Requires a valid driver's license
Excellent customer service skills

Nice To Haves

CompTIA A+ and/or CompTIA Server+ Certificate
Problem analysis and problem-solving
High stress tolerance

Responsibilities

Ensures exceptional client satisfaction is consistently delivered and maintained
Responds to customer requests for break fix/install and performs scheduled maintenance of equipment to high standards and to the satisfaction of their specified customer
Prepares for installations, upgrades, break fix and disconnects by reviewing work orders; obtains necessary equipment, supplies and tools; and evaluates install location
Reads topologies, technical documentation etc. to assist with troubleshooting and/or diagnostics
Diagnoses/troubleshoots voice and/or network issues
Ensures end-point systems are functioning and with optimal performance by testing equipment and connections and identifying and correcting any issues
Identifies proactively product/service sales opportunities at client sites and processes work order modifications as necessary
Troubleshoots and supports 3 rd party software and applications
Completes required paperwork (timesheets, service orders, forms, inventory, expense reports, and equipment related items)
Adheres to procedures and safety requirements as appropriate
Manages client’s SLAs
Performs Server Room Rack and Stack
Performs work as directed by the Client

Benefits

401(k) Plan (35% employer match per dollar up to 10% employee contribution)
Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
RX Home Delivery
HSA with Employer Contribution
In-vitro Fertility (treatment coverage)
Dental
Vision (2 plans: 12-month and 24-month frames allowance)
FSA Plans (Healthcare, Dependent C are and Limited Purpose)
Pre-tax Commuter Plans
Employer-paid Life Insurance
Employer-paid Short + Term Disability
Long Term Disability (2 plans: Employer-paid or optional Self-paid)
Paid Parental Leave (4 weeks at 100%)
Employee Assistance Plan
Voluntary Life Insurance for team member, spouse and child
Voluntary Accidental Death for team member and spouse
Legal/ID Theft Plans
TeleHealth
Wellness via Omada Health (healthy living solution)
Travel Assistance
Business Travel Accident Coverage
Medical for foreign travel coverage
Employer-paid Pet Telehealth
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Volunteer Time Off
10 Holidays
Summer Sizzle
On Demand Pay (Daily Pay)