Field Services Dispatcher, Environment Testing, Horsham PA
About The Position
Eurofins Environment Testing in Horsham, PA is looking for a full time Dispatcher. The hours are Monday-Friday 7:00am-3:00pm plus overtime as needed. Compensation is $25-30/hour (Depends on Experience) Key Responsibilities: Coordinate monthly routes for routine pick-ups using routing software Monitor and adjust schedules for quarterly, semi-annual and annual pick ups Schedule and manage daily pick-up requests received via email or phone from clients and the project managers Monitor driver locations through GPS software Adjust routes and schedules proactively to address delays, last-minute request and changes in priorities Maintain clear and timely communication with clients, drivers and internal teams Keep accurate records of routes, service adjustments and client interactions Contribute to ongoing process improvements for route efficiency and service quality Success Metrics: Minimal missed pick-ups or sampling appointments Timely and clear communication with clients, drivers and project managers Efficiently optimized routes that maximize drivers time and resources
Requirements
- High school diploma or equivalent
- Strong attention to detail and organizational skills
- Analytical mindset with ability to adapt quickly and solve problems on the fly
- Strong computer skills; experience with routing software is a plus but not required
- Ability to multitask in a dynamic fast-paced environment
- Confident handling client interactions including delays and last minute changes
- Excellent verbal and written communication skills
- Collaborative approach and comfort making decisions with support from management
- Authorization to work in the United States indefinitely without restriction or sponsorship
- A valid state issued driver’s license to drive company vehicles is required as an employee with driving responsibilities. Clean driving record to drive company vehicle.
- Ability to lift up to 50 pounds. Samples will be in coolers packed in ice.
- Must be able to pass a pre-employment background check and drug screen
- Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.
- Perform other duties as assigned
Nice To Haves
- Prior experience in dispatch, logistics or route coordination
- Familiarity with GPS tracking
Responsibilities
- Coordinate monthly routes for routine pick-ups using routing software
- Monitor and adjust schedules for quarterly, semi-annual and annual pick ups
- Schedule and manage daily pick-up requests received via email or phone from clients and the project managers
- Monitor driver locations through GPS software
- Adjust routes and schedules proactively to address delays, last-minute request and changes in priorities
- Maintain clear and timely communication with clients, drivers and internal teams
- Keep accurate records of routes, service adjustments and client interactions
- Contribute to ongoing process improvements for route efficiency and service quality
Benefits
- excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
