Field Services Dispatcher

PIRTEK Peachtree•Peachtree City, GA

1d•$20 - $26•Onsite

About The Position

We are seeking an experienced Dispatcher / Operations Coordinator to support a fast-paced mobile services operation. This role is critical to coordinating field technicians, managing incoming service requests, and ensuring timely, professional service delivery. This position requires prior experience dispatching for a mobile or field services business.

Requirements

Prior experience dispatching for a mobile or field services business (e.g., field service, mobile repair, utilities, trades, logistics, or similar)
Experience coordinating technicians who travel to customer locations
Strong organizational, multitasking, and decision-making skills
Excellent verbal and written communication skills
Proficiency with dispatch, scheduling, or CRM software
Ability to remain calm and professional in high-pressure or emergency situations

Nice To Haves

Experience supporting emergency or after-hours service operations
Prior lead, coordinator, or supervisory experience
Familiarity with service metrics, response time tracking, or workload balancing

Responsibilities

Receive, prioritize, and dispatch service calls across multiple territories
Coordinate daily technician schedules to maximize efficiency and response time
Monitor active jobs and adjust assignments as conditions change
Communicate with customers regarding service status and estimated arrival times
Enter and maintain accurate service information in dispatch/CRM systems
Provide day-to-day guidance to technicians on schedules and priorities
Escalate service issues, delays, or customer concerns to management
Participate in a rotating after-hours on-call schedule shared with two other employees