Field Services Area Manager

Best Buy•Albany, NY

2d•Hybrid

About The Position

As a Field Services Area Manager, you’ll be responsible for all store-based installation and delivery services in your designated region. You’ll directly lead Best Buy and Geek Squad employees while managing relationships with a network of third-party teams that fulfill work in the home. You’ll build a strong employee culture that leads to favorable customer and business results. This role is hybrid, which means you will be required to work some days on-site at the Best Buy location listed on this posting and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process. Please note that this role covers the Long Island and Brooklyn areas and you will need to reside within a commutable distance to these areas. What you’ll do Ensure operational consistency, strategic alignment, and performance accountability Build and maintain an exceptional team culture centered around engagement and belonging Oversee headcount planning, hiring plans and capacity management, including scheduling, attendance and PTO approvals Analyze reporting to understand business trends and develop action plans to achieve desired results Set clear expectations for your team, work with them on site and provide regular 1-on-1 coaching Ensure timely response to escalations and create solutions to preserve the customer experience

Requirements

2 years of experience as a supervisor or manager
2 years of sales, installation, logistics, operations, warehouse, inventory or customer service experience
Ability to travel overnight approximately 25% of the year
Current, valid driver's license
Must be at least 21 years old
Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
Acquire and maintain any state or local licensing, as required, within 90 days of hire

Nice To Haves

Consumer electronics delivery, repair or installation experience
Experience in delivery, transportation, distribution or logistics
Experience with warehouse management systems
Experience managing a remote workforce
Associate degree or higher in business, logistics or related fields

Responsibilities

Ensure operational consistency, strategic alignment, and performance accountability
Build and maintain an exceptional team culture centered around engagement and belonging
Oversee headcount planning, hiring plans and capacity management, including scheduling, attendance and PTO approvals
Analyze reporting to understand business trends and develop action plans to achieve desired results
Set clear expectations for your team, work with them on site and provide regular 1-on-1 coaching
Ensure timely response to escalations and create solutions to preserve the customer experience