Field Services Analyst

Novant Health • Matthews, NC

49d • Onsite

About The Position

Join our dynamic IT support team, where your technical expertise helps empower healthcare professionals to deliver exceptional patient care. We're looking for a skilled technician who thrives in both clinical and corporate environments, providing top-tier support for end-user devices and peripherals. Schedule: 6:30 am to 7:30 pm (Some weekends required) Shift: Rotating day shift Location: Onsite - Matthews, NC (Must live within 50 of Matthews, NC) Department: ETS - IT Service Excellence Key Responsibilities: Deliver on-site and remote technical support for computers, laptops, printers, and mobile devices across multiple states and facilities. Resolve incidents efficiently and accurately, ensuring first-time resolution and preventing future issues. Support IT projects and maintain hardware throughout its lifecycle. Provide secure management of information systems, including: Identifying systems within scope of responsibility. Understanding and protecting sensitive data. Enforcing least privilege and least functionality principles. Recognizing and responding to potential security incidents. Ensure compliance with security protocols and participate in incident response activities. Offer life-cycle services for end-user devices, enabling team members to deliver remarkable patient experiences. Create world-class customer experiences by understanding user needs and delivering timely, effective solutions. What You'll Bring: Strong technical troubleshooting skills across a range of devices and platforms. Excellent communication and customer service abilities. Familiarity with information security principles and incident response. Ability to work independently under general supervision. Experience supporting remote and hybrid work environments. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 132573

Requirements

• High School Diploma or GED, required.
• 4 Year / Bachelors Degree, preferred.
• Technical experience; or, an equivalent combination of education and experience, preferred.
• CompTIA A+, preferred.
• CompTIA Network+, Microsoft Certifications, preferred.
• Strong organization skills.
• Ability to work under general supervision.
• Ability to work accurately in high-pressure situations.
• Ability to communicate both verbally and in writing with users of varying levels of education and experience.
• Must stay current with advances in computing technology.
• Manual dexterity to use computer keyboards.
• Must have reliable transportation
• Ability to travel between campus buildings and to remote facilities as needed
• Ability to handle on-call responsibilities as directed
• An affinity for providing exceptional customer service and continuous improvement.
• Works in partnership with Clinical Informatics and clinical users to ensure end-user support activities enhance the usability and performance of technologies in patient care areas.

Nice To Haves

• Mobility to work in a standard office setting and to use standard office equipment, including a computer.
• Stamina to maintain attention to detail despite interruptions
• Strength to lift and carry objects weighing up to 40 pounds

Responsibilities

• Deliver on-site and remote technical support for computers, laptops, printers, and mobile devices across multiple states and facilities.
• Resolve incidents efficiently and accurately, ensuring first-time resolution and preventing future issues.
• Support IT projects and maintain hardware throughout its lifecycle.
• Provide secure management of information systems, including: Identifying systems within scope of responsibility. Understanding and protecting sensitive data. Enforcing least privilege and least functionality principles. Recognizing and responding to potential security incidents.
• Ensure compliance with security protocols and participate in incident response activities.
• Offer life-cycle services for end-user devices, enabling team members to deliver remarkable patient experiences.
• Create world-class customer experiences by understanding user needs and delivering timely, effective solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees