Field Services Analyst II, Fulltime, Onsite, Cooperman Barnabas Medical Center, Livingston, NJ

RWJBarnabas Health • Livingston, NJ

417d

About The Position

The Field Services Analyst II at RWJBarnabas Health is responsible for supporting and maintaining the organization's users and infrastructure. This role involves coordinating and fulfilling incidents and requests through service management while adhering to organizational policies. The analyst must provide excellent customer service and represent the company professionally, contributing to the overall mission and vision of RWJBarnabas Health.

Requirements

• 2-3 years of experience supporting large organizations in a desktop support role
• Strong customer service and excellent communication skills

Nice To Haves

• Bachelor's degree in Computer Science, Information Systems, Business Administration or related field
• Experience in Healthcare
• Industry Certifications

Responsibilities

• Assist department manager in ongoing assessment and upgrading of PCs; research and evaluate hardware and software.
• Monitor and troubleshoot computer hardware and software, mobile devices, telecom, and networking problems as they occur.
• Prioritize problems by following established priority, ensuring all jobs are completed as scheduled or requested within SLA guidelines.
• Meet key metrics on incidents and requests: tickets per month, tickets resolved within SLA, mean time to resolve, etc.
• Assist with the day-to-day maintenance of RWJBH PCs.
• Perform advanced hardware and software repair procedures on desktop and laptop computers, including data backup and recovery.
• Assist employees with technical requests by troubleshooting, resolution, and escalation if required.
• Follow IMAC process for handling hardware and software requests, refresh, and maintaining the asset database.
• Be available for on-call and after-hours support, responding to escalations in a timely manner.
• Perform training to staff and customers on various technology topics, including hardware configurations, processes, and applications.
• Provide thorough documentation and timely updates within ITSM ticketing system.
• Evaluate all assets to ensure security compliance, including antivirus protection, patch management, and data encryption.

Benefits

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Bachelor's degree